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My experience with Fitbit Inspire

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‎04-09-2020 05:09 - last edited on ‎05-14-2020 17:37 by

‎04-09-2020 05:09 - last edited on ‎05-14-2020 17:37 by

I currently have a 3 month old Inspire and have come across the following recurring problems

 

1. Does not reliably sink with the Iphone or Ipad

2. Fails to record the correct number of steps as recorded by second Inspire or Iphone, always appears to be around 400 steps behind other devices

3. Fails to record active minutes correctly, as an example an 18 mile cycle ride taking 1 hour and 26 minutes equates to 11 minutes activity!!!!, a 6 mile fast pace walk taking over an hour equates to 11 minutes activity!!!!!

4. Fully resetting the deice does not clear any of the problems.

5. Screen constantly flashes with any movement

This was purchased for me as a Birthday Present in January and already I have totally lost confidence in the device as it does not do what it says on the tin.

Anyone else seen this myriad of problems and issues?

 

 

Moderator edit: subject for clarity

 

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‎05-14-2020 17:36

‎05-14-2020 17:36

Welcome to the Fitbit Community, @SunsetRunner. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing the issues you're having with the Fitbit Inspire that you received for your birthday. I'm sorry to hear about your experience, I totally understand how you are feeling and appreciate your troubleshooting efforts. 

 

Thank you for your feedback and the time you took to let us know your frustration since this helps us to keep improving. We're constantly working on improving our devices and user experiences, and your comments are always welcome.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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