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Versa 2 - can't see detailed statistics or log anything

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‎04-08-2020 07:46 - last edited on ‎05-14-2020 17:46 by

‎04-08-2020 07:46 - last edited on ‎05-14-2020 17:46 by

Hi,

 

Went for a walk today with my Fitbit Versa 2, whenI arrived home I went to check the statistics for my exercise on the Fitbit App (I Phone 6 and most recent update to app) and although the main dashboard on the app is correct, none of the details are loading when you press them (this includes sleep, step count, heart rate, exercise etc) This includes both pressing the relevant section or pressing the plus symbol to log something. The detailed stats are showing on the Fitbit website dashboard correctly, just not on my App. Any help would be appreciated.

 

 

Moderator edit: subject for clarity

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‎05-14-2020 17:45

‎05-14-2020 17:45

Welcome to the Fitbit Community, @Cactus21. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing that you can't open any tabs in the app, log exercise or see details of your data. Thanks for trying to resolve this and I am here to help. I recommend to force quit the app, try to log out/log in and restart your phone. If the issue persists, please uninstall and reinstall the app. I recommend to sync your device before doing it. 

 

Keep me posted on the outcome. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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