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Hey there @Joedoakes, welcome on board! 
My first thought is the same than @wmchapman. This happened to me when upgrading my iPhone, I thought I was logging in with the right account but I wasn't, I put a similar one since the only difference was a letter in between.
Would you mind verifying this? Just do the following for verifying your email:
- Go to your dashboard and select the "Account" option at the bottom of your Dashboard.
- Scroll down until you find the "Help" option, then, hit it.
- Select the one that says "Email Customer Support"
- Here you'll have the option to write us an email, but don't do it since we just wanna know the email you're using on that App. So, you'll get your logs when scrolling down. Here go to the very bottom of that screen and see try searching for your email account. See my picture below:
Trying to verify if this is the original email you use to use with your app. If it doesn't, try logging out and logging back in by using the correct email.
If you're logged with the correct email, I'd recommend setting up your buddy as a new device by following these steps:
- From the Fitbit app dashboard, tap or click the Account icon.
- Tap Set Up a Device.
- Choose your tracker and follow the onscreen instructions to continue.
After that, do the following:
- Log out of your Fitbit app
- Force quit the app
- Turn off the Bluetooth
- Shut off your phone and turn it on after 1-2 minutes
- Turn on the Bluetooth
- Log back into your Fitbit app
Let us know how it goes!
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The only way your history can vanish @Joedoakes is if you aren't you when you log in. If you inadvertently set up a new account with a different email address, then you are a new guy. Log out of fitbit and log back in with the email and fitbit account password you've used for years (they don't get deleted on our servers unless you formally request it) and your history will be back - whew!
Keep moving bud!
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Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hey there @Joedoakes, welcome on board! My first thought is the same than @wmchapman. This happened to me when upgrading my iPhone, I thought I was logging in with the right account but I wasn't, I put a similar one since the only difference was a letter in between.
Would you mind verifying this? Just do the following for verifying your email:
- Go to your dashboard and select the "Account" option at the bottom of your Dashboard.
- Scroll down until you find the "Help" option, then, hit it.
- Select the one that says "Email Customer Support"
- Here you'll have the option to write us an email, but don't do it since we just wanna know the email you're using on that App. So, you'll get your logs when scrolling down. Here go to the very bottom of that screen and see try searching for your email account. See my picture below:
Trying to verify if this is the original email you use to use with your app. If it doesn't, try logging out and logging back in by using the correct email.
If you're logged with the correct email, I'd recommend setting up your buddy as a new device by following these steps:
- From the Fitbit app dashboard, tap or click the Account icon.
- Tap Set Up a Device.
- Choose your tracker and follow the onscreen instructions to continue.
After that, do the following:
- Log out of your Fitbit app
- Force quit the app
- Turn off the Bluetooth
- Shut off your phone and turn it on after 1-2 minutes
- Turn on the Bluetooth
- Log back into your Fitbit app
Let us know how it goes!
Best Answer
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Yay! I'm glad to hear this worked for you @Joedoakes.
Hmmm... what do you mean exactly? Are you entering your credentials (email and password) whenever you open the Fitbit app? If so, try logging in and then just force quit the app.
I'll be around!
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