Tracker unable to sync, sleep, battery charge icon is gone.

[Hilary8]

I got a new iphone 7 and steps on phone do match steps on app.I have rebooted watch according to directions, the syncing icon is gone, the sleep icon is gone and it just doesn't seem to work.  I have turned on/off wifi, turned on/off blue tooth.  Nothing!  I have a warranty.  Help!

Moderator Edit: Clarified Subject / Format

[MarcoGFitbit]

Hello @Hilary8, I hope you're doing well, it's nice to see you around. 

This seems like a very odd situation, do you have MobileTrack set up in the Fitbit app? Which tracker are you currently using? 

Would it be possible for you to reply to me with a screenshot of the steps as they're showing in your phone and the Fitbit app and another of the Dashboard in the app so I can check this situation further? That will be very helpful. 

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply as well. 

[Hilary8]

I figured it out. I have a new phone and didn't realize I had to start from
scratch to get it working right.
--

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http://www.ncrec.gov/Brochures/WorkingwAgentsLegalSize.pdf

[MarcoGFitbit]

Hello @Hilary8, I hope you're having a great day, thanks for taking the time to reply, I'm very glad your issue has now been resolved. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Happy stepping!