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My iOS app doesn't register steps. I do not have a Fitbit Watch.

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‎07-19-2016 10:41

‎07-19-2016 10:41

Hello everyone. First post here.

 

I had the impression that if I downloaded the FitBit app, it would count my steps without the need of a FitBit Watch. My friend downloaded the FitBit, and she has steps on her phone (iPhone 6). I have a iPhone 6s Plus, and my phone reads 0 steps for all last week. I looked under settings, restarted my phone. Am I missing something? Can anyone help? Thanks. 

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‎07-19-2016 11:36

‎07-19-2016 11:36

Hello @mynameisnano,

 

Welcome to the community!

 

In order for your phone to register steps, you'll need to enable it as a tracker.  This feature is called MobileTrack.  Just follow the link to enable it.

 

I hope this helps.

Frank | Washington, USA

Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone

Take a look at the Fitbit help site for further assistance and information.

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Best Answer
1 REPLY 1

‎07-19-2016 11:36

‎07-19-2016 11:36

Hello @mynameisnano,

 

Welcome to the community!

 

In order for your phone to register steps, you'll need to enable it as a tracker.  This feature is called MobileTrack.  Just follow the link to enable it.

 

I hope this helps.

Frank | Washington, USA

Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone

Take a look at the Fitbit help site for further assistance and information.

Best Answer