My iPhone can’t connect to versa

[Snook147]

Since I updated my iPhone to ios13 my phone can’t connect via Bluetooth to my versa. It can find other devices but not the versa. If I go to the Fitbit app to sync my versa it’s says I need to turn on Bluetooth. It is on!! I have removed my device from my iPhone and now it cannot be reconnected, This is driving me mad!!! Any thoughts anyone???  I have turned my phone  and it’s Bluetooth off and on several times also I have reset my versa more than once. Help!!

[SunsetRunner]

Hello and welcome @Snook147 

I see your having trouble getting your Fitbit Versa to sync with your iPhone. I hope I can help you. I would suggest this: 

log of your Fitbit app

force shut the app by swiping up

shut down your device completely and wait about 1-2 mins

now turn your device back on

log on to your Fitbit App 

now test your syncing 

If your still experiencing syncing issues I would suggest uninstalling and reinstalling the Fitbit app. You will not lose any data doing this. Here’s how: 

1. Log out of the Fitbit app and force shut the app by swiping up

2. completely uninstall the Fitbit App from your device

3. now completely shut down your device and wait about 1 min then restart your device 

4. once your device has reloaded reinstall the Fitbit app by downloading it from the App Store

5. once it’s installed, log into your device as you normally would with username and password 

6. don’t touch anything in the app...just wait until you get a prompt from your Bluetooth.

7. When prompted by your Bluetooth tap yes 

8. now try to sync 

Doing this will give you the cleanest install and should repair your syncing time issues.

😃Please let me know if this provided you with the best answer to your syncing issue. Keep me posted.

[Snook147]

Thanks so much for your help. The second suggestion worked. Thanks again .

Sent from my iPhone

[SunsetRunner · Accepted solution]

This is awesome news @Snook147 !! Happy Stepping!! I’m happy I was able to help. 😃

[Wildcat84]

Hey MegaBite,

I too have lost my versa watch when I updated to iOS13.  I have tried everything to get my Bluetooth to find my versa. I have had no luck at all. I did delete the app and followed your advise below about trying to restore but still not successful.. do you have any other thoughts? I am frustrated...I have like over 4 million steps and don’t want to loose all my progress...I am open to any suggestions..thanks 

Wildcat 84

[SunsetRunner]

Hello and welcome @Wildcat84 

can you tell me your Fitbit Tracker type and the type of device you have as well as the version.  (Example: iOS iPhone 7 , Android Samsung Galaxy S 10)

[sarahcmbird]

Hello Megabite, I have the meeting Issues as last reply. Have tried every kind of troubleshooting 

I have versa 2

apple iPhone XS 

Iso 14.3