My information is showing sporadically

[SunsetRunner]

Since the last Update for the charge 2, it is syncing only sporadically. My report is only showing 1 or 2 days with correct info. And it appears to be worsening, showing more days with nothing. 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @SunsetRunner, I hope you're having a great day, it's nice to see you around. 

This seems like a very odd situation. In this case I would like to suggest you to check your online Dashboard and make sure the information from your previous days is there. If the information is available and correct, please try the following in the Fitbit app:

• Force-close the Fitbit app by double tapping the home button on your phone and swiping it up. If this doesn't seem to work, please:
• Log out from the app, restart your phone and log back in. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[SunsetRunner]

It seems to be corrected on my phone app. I will need to go in later to see if it all transferred to me web page. Thanks. 

[SunsetRunner]

My Fitbit.com dashboard is just spinning. It has a swirling circle in the center of where my step stats should be and won't connect. ??

[MarcoGFitbit]

Hello @SunsetRunner, thanks for taking the time to reply. 

I'm glad the information is showing correctly in the Fitbit app. Now, about the web Dashboard, thanks for letting me know about this issue. Our engineers are aware of the problem and are working to resolve it as quickly as possible. 

I'm sorry for any inconvenience this situation has caused. I appreciate your patience and look forward to getting you back on track. If there's anything else I can do for you, please feel free to reply. 

[SunsetRunner]

No change. The box where the days count should be is still just spinning and won't let me do anything with it, no matter what browser I use. It is useless. 

[MarcoGFitbit]

Hello @SunsetRunner, I appreciate your reply, I hope you're having a great day. 

As mentioned above, this is currently an ongoing issue, however our team is already looking into it and working towards a prompt and proper solution. 

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

[SunsetRunner]

Thank you, but, I guess you all need to talk to each other. My reply was to one of your techs / reps asking me if I am still having the issue. I'm waiting without worrying about it, figuring y'all are still working the problem. But when I hear from someone asking me if I got it fixed, it disturbs my rest in y'all's ability to deal with the problem. Thanks for staying on top of it. Please, just let me know when you've fixed it. Thanks.

BLESSings from Darlene's iPhone

[MarcoGFitbit]

Hello @SunsetRunner, I hope you're doing well. 

Thanks for taking the time to clarify this to me, unfortunately there's no reply on the forums from our tech team before you answered to them so that's why I was unable to see it and get the entire context.

Thank you for your patience and understanding, once I have more information on this subject I'll make sure to update the thread accordingly. 

Happy stepping.