My mobile track isn't working

[dawnj]

Hi there, I have a fit bit one and also have mobile track set up on my app but it doesn't seem to be working or tracking my movement from my mobile, do you have any suggestions? I've tried disconnecting and reconnecting but this does not resolve the issue, thanks.

[TandemWalker · Accepted solution]

Hi @dawnj. I think this document will help http://help.fitbit.com/articles/en_US/Help_article/How-do-I-use-MobileTrack/?q=mobile+track&l=en_US&.... Have a good day.

TW

[dawnj]

Thanks for that, it seems to be behaving now! ☺️

Sent from my iPhone

[TandemWalker]

Good! Thanks for the positive update. Take care.

TW

[Rich_Laue · Accepted solution]

@dawnj I've moved this thread about yhe iOS Fitbit App to the iOS forum. This way if there are more questions the iOS gurus will see them.

[Yougz]

The file does not exist. 

[Russ-T71111]

I stumbled upon this solution by accident. If you go to the website after removing mobiletrack, go to account settings on the profile page, revoke access to the fitbit web app and the fitbit for iOS app, sign back in on the device that mobiletrack is being used on, then re-add the mobiletrack, you will find that it will work again. I think that the communication between fitbit and the update is getting lost. Good tracking to you!

[katie80]

When I click on set up a device under account on my apple phone it doesn't llist moblie track as an option. It used to work a year ago then I removed the app completely from my phone and now i can't get it to track my steps automatically as I dont' have a physical tracking device. HELP?!