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My replacement Charge HR won't set up

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‎06-16-2016 14:02 - last edited on ‎06-16-2016 21:51 by Fitbit Moderator

‎06-16-2016 14:02 - last edited on ‎06-16-2016 21:51 by Fitbit Moderator

My fitbit charge HR broke and so I got a new one on warranty, but I gave it to a friend because I just dont wear mine anymore. Now the new warrantied fitbit wont connect to my friends device or even my device. We both have an Iphone 6. Has anyone had this problem? what do I do?

 

Moderator edit: subject updated for clarity

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‎06-16-2016 20:51

‎06-16-2016 20:51

Welcome to the Fitbit Community @ashd1. It's great to have you here. I would recommend trying these troubleshooting steps to resolve set up issues. This should get you back on track.

 

Catch you later. Cat Happy

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