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My steps on dashboard won't sync with a challenge

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‎06-13-2017 08:46

‎06-13-2017 08:46

My dashboard has correct # of steps and that is not being reflected in my challenge. For example, dash is at 14,042 challenge is only reflecting 10,000 steps so far. I've tried turning device on and off. Help please!

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‎06-17-2017 05:55 - edited ‎06-17-2017 05:58

‎06-17-2017 05:55 - edited ‎06-17-2017 05:58

Glad to see you on board @Classyycassie! Welcome to our family. It's great to see that you're enjoying the Challenges. Are you the one that initiated the Challenge? We have to take in count that each challenge begins and ends in the challenge owner's time zone, so if you're in a different time zone than the challenge owner, you may notice that your challenge leaderboard stats do not always match your dashboard stats. It might take a while to sync. Robot wink

 

Have you manually logged an activity recently? Steps from manually logged activities do not count toward challenges; only steps recorded by your tracker or MobileTrack are counted toward challenges. Please note that MobileRun to track GPS data with your app won't be counted either, for more information take a look of this details about Challenges.

 

Let me know if the Challenge was finally updated, I'll be around! Woman Happy

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