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My tracker is not syncing anymore.

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‎10-29-2017 12:57 - last edited on ‎10-30-2017 08:00 by Moderator Alum

‎10-29-2017 12:57 - last edited on ‎10-30-2017 08:00 by Moderator Alum

I have tried restarting my tracker but it hasn’t helped. My tracker won’t sync because it seems my phone can’t find it. All software on both devices is updated. Any ideas? Really frustrated 

 

Moderator Edit: Clarified Subject.

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‎10-30-2017 08:03 - edited ‎10-30-2017 08:16

‎10-30-2017 08:03 - edited ‎10-30-2017 08:16

Hello @mamasparks have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for letting me know the steps you have tried so far in order to resolve your issue. At this moment I would like to suggest the following:

 

  1. Restart your tracker once again, only this time leave it plugged in and charging.
  2. Restart your phone.
  3. Reset Bluetooth on your phone through the Settings and not through the Control Center.
  4. Make sure there are no other Bluetooth devices around that might interfere with the syncing process.
  5. Make sure you have a strong WiFi signal. 

Then, try to sync your tracker once again. If your tracker is still not syncing correctly my best recommendation would be setting up your tracker as a new device, don't worry, none of the information previously stored in your account will be deleted. Please try to set it up at least a couple of times:

 

  1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
  2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
  3. Choose your tracker and follow the onscreen instructions to continue
  4. When the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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