My versa lite won’t update

[BryceLS]

My versa lite won’t complete the update. I have updated the Fitbit app. And have reset everything. 

[SunsetRunner]

Hello and welcome to the Fitbit Community @BryceLS 

I understand you’re experiencing issues with updating your Fitbit Versa lite. Please review this help article here. I think you will find it quite helpful:https://help.fitbit.com/articles/en_US/Help_article/2047

😃 Please let me know if this indeed helps you with your update issues. Keep me updated

[Kezburns]

I’m having the same issue as well. Been trying to do it for 3 days now and won’t finish the update

[SunsetRunner]

Hello and welcome @Kezburns 

Please remove your watch from the list of Bluetooth devices paired to your phone. On your phone, go to Settings > Bluetooth > find the watch in the list > find an option to forget the device. Reconnect your watch to your Fitbit account. Then turn off your Device iOS/Android completely, wait 1-2 mins, restart your device again then try again to update your watch. 

[SunsetRunner]

Hello again @BryceLS and @Kezburns 

@I wanted to check back in with you both to see if the troubleshooting steps I provided did indeed resolve your issue. Please let me know 😃

[BryceLS]

No it did not. It’s still updating. 

[SunsetRunner]

Hello again @BryceLS 

I’m wondering if your iOS device is not compatible with the Fitbit App. Please check here to insure that you are indeed compatible: https://help.fitbit.com/articles/en_US/Help_article/2315

If you’re still experiencing issues I would contact Fitbit Customer Service. Here are ways you can contact them: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

[Kezburns]

Afraid not.

Still experiencing the same issues. Think I’m gonna have to take it back and get a replacement.

Sent from my iPhone

[SunsetRunner]

Hello again @Kezburns 

Before returning your Fitbit Versa I would consider calling Fitbit Customer Service. I truly think it is worth the call. Once you get your Fitbit up and running you’re gonna love it. I hope you reconsider. Here are ways to contact them here: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs