help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Nearly all workout history disappear from Fitbit app

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-15-2022 01:55 - last edited on ‎01-17-2022 17:21 by Fitbit Moderator

‎01-15-2022 01:55 - last edited on ‎01-17-2022 17:21 by Fitbit Moderator

Hi,

 

I have an issue. I've started working out again after 3 weeks of lockdown. Had to re-login to the fibit app, but that was fine. After logging the workout, I went to the fitbit app to check. There, I saw previous workout slowly disappearing, every time I clicked the '1 of 4 days' tab in the app. Every time I re-opened that tab, more workouts were missing. Now, everything going back to March 2021 is just.. gone. even in the online dashboard on the website. 

 

.. Anyone has any idea how to get that back, or preventing it from deleting any future workouts? The one from today is gone now too.

 

p.s. The app was suddenly missing the connection to my Charge 4 as well, even though nothing changed in the 3 weeks I wasn't working out.

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎01-15-2022 06:03

‎01-15-2022 06:03

This doesn't sound quite the same, but something to check.  Usually when history is missing after logging out, it means that you logged back in with a different email than what you were using before, especially if you have ever used different logins in the past.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

View best answer in original post

Best Answer
2 REPLIES 2

‎01-15-2022 06:03

‎01-15-2022 06:03

This doesn't sound quite the same, but something to check.  Usually when history is missing after logging out, it means that you logged back in with a different email than what you were using before, especially if you have ever used different logins in the past.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎01-15-2022 06:13

In response to JohnnyRow

‎01-15-2022 06:13

I'm an idiot. That was it, thanks >.<

Best Answer