New Alta

[joprocter1310]

I am trying to connect my alta to an iphone 5c using the fitbit app but it gets to the stage when i enter the 4 digit code then goes no further, any suggestions please?

Thanks

[SolangeE]

Hello, @joprocter1310! Welcome aboard! :} Have you tried to restart your new tracker? This may help get through the set up process if your tracker is stuck or having some internal issues. You can try doing the process about 3 times and if this doesn't resolve the problem, please try to set it up using a computer and then you can just sync with your phone. 

Let me know if you have questions! 

[joprocter1310]

Hi thanks I have tried all this and have tried to sync my tracker with a computer today but it still gets to the entering the 4 digit code then nothing happens

Sent from my iPhone

[Kmransom123]

@joprocter1310  Some people have stated that if they delete the app, then reinstall, they are able to complete the setup process.  Perhaps that will help you.

[joprocter1310]

Thank you I have tried this once but will try it again

Sent from my iPhone

[SolangeE]

Hey, @Kmransom123, thanks for helping our new friend! Ok, @joprocter1310. If none of that worked, I suggest you to get in contact with our Customer Support team, they will be able to further assist you. 

Let me know how it goes! c: