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New Blaze Cannot Link with iPhone

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‎07-14-2017 16:28

‎07-14-2017 16:28

 I have been a multi-year user of Fitbit products.  I am tired of the sloppy engineering that the company provides.  

I recently replaced a Blazed because it failed (would not charge).  I just received the new one today and cannot get it to link from my iPhone.  I am considering sending the **ahem**ed thing back and moving to Jawbone or something else.  Being able to link a Bluetooth device to an iPhone is a basic skill.  Fitbit does not seem to know how to do the basics.

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‎07-15-2017 05:01

‎07-15-2017 05:01

I had this issue. I did 2 things, not sure which fixed.

1. I upgraded iOS on my iphone. There was an update
2. I synced my fitbit to my android device. This pushed an update to the fitbit. It also meant the fitbit was associated with my account. Then when i tried to sync it to my iphone it worked.

I suspect it was the latter. Good luck

PS I think the response from fitbit on this is really poor, they should be aware of issues like this and have documentation for how to fix

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