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New Charge 3 won't set up

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‎04-03-2020 09:34 - last edited on ‎04-15-2020 18:46 by

‎04-03-2020 09:34 - last edited on ‎04-15-2020 18:46 by

I hope someone can help. I have a new Charge 3 and it is not working. I am able to find the device on bluetooth, put the 4 digit code and then it comes up with an exclamation mark on the charge and I get an error message on my phone. I have tried (repeatedly) turning my phone on and off, deleting and reinstalling the app, taking the charge off charge, turning off Bluetooth, forgetting the device. I have also updated my iPhone software. 

 

 

Moderator edit: subject for clarity

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‎04-15-2020 18:45

‎04-15-2020 18:45

Welcome to the Fitbit Community, @Jaeggs. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing the details of the difficulty you're experiencing with setting up your new Charge 3. Thank you for your troubleshooting efforts, I am glad to help. I recommend confirming the complete troubleshooting instructions from this help article: Why can't I set up my Fitbit device?

 

Keep me posted on the outcome, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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