New Charge 4 not receiving notifications

[Jilldem]

I am not receiving any notifications on my new Fitbit charge 4. No texts, phone calls, emails. I have followed all instructions and have rebooted both the app and device numerous times and nothing is working. 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Jilldem.

Thanks for trying to troubleshoot this issue before reaching out. Upon checking with our Support team, I was told that you already have a case with them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

Let me know if you have any questions.

[MonaT190]

I’m having the same issue and have tried everything that I have found on various help forums and still can’t get it to work. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @MonaT190.

Thank you for joining the thread and trying to troubleshoot this issue. Sometimes a missing requirement is the cause and I recommend confirming the steps to set up notifications and troubleshooting instructions at How do I get notifications from my phone on my Fitbit device?

Looking forward to hearing back from you.

[MonaT190]

I have tried all the suggestions found in various forums. I am getting call notifications but still no texts. This seems to be an ongoing issue because it wasn’t working with my charge 2 for the last year. What am I missing?

[LiliyaFitbit]

Thank you for your reply, @MonaT190.

I am sorry to hear the issue persists, thank you for your efforts and the additional details. I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. You should be getting a reply soon.  

Let me know if you have any questions.

[MonaT190]

I still haven’t heard anything about this issue. I’ve tried everything suggested. I now get notifications for phone calls, WhatsApp messages and even my Ring doorbell. But not texts. So frustrating. 

[LiliyaFitbit]

Thank you for your reply, @MonaT190.

I understand how you are feeling about this situation. I appreciate your efforts and the additional details. Since our team has access to your case details, please continue the communication through email for more information. I appreciate your understanding and look forward to getting you back on track.

I'll be around if you have any questions.