New Fitbit Alta not pairing with my iPhone 6

[RedondoLov]

I have a brand new Alta.  It will not pair with my iPhone 6.  I started the setup procedure and it gets stuck on the pairing part.  I have turned my bluetooth on and off several times.  I have restarted my fitbit several times.  I have updated my iphone.  I have restarted my iphone.  It just keeps saying "searching".  Also, the Fitbit itself says, "Fitbit.com/setup" on the screen.  It is fully charged!  Does anyone have any idea what I am doing wrong.  I have set up other Fitbits with no problem.  Please help if you are able.

[MarcoGFitbit]

Hello @RedondoLov, thanks for joining the Fitbit Community, it's great to have you on board. 

Thanks for letting me know the troubleshooting steps you have already tried, I appreciate it. If your Alta is not pairing successfully with your phone I would like to suggest a couple of steps that might be helpful:

• Restart your Alta once again, only this time leave it plugged in and charging.
• Make sure you have a strong Wi-Fi signal
• Make sure there are no other Bluetooth devices around that might interfere with the set up process. 

If your Alta is still not pairing after following these steps, please let me know so I can assist you further and if you need anything else, don't hesitate to reply. 

[Shevi1981]

My Alta also stopped pairing! I have an iPhone 8+ and I can’t get it to pair

[MarcoGFitbit]

Hello @Shevi1981, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community. 

Is your tracker not pairing to your account or having difficulties syncing? When did you update the app for the last time? If your Alta is not setting up correctly, please let me know in which step the setup process stops and reply to me with a screenshot. 

If your tracker is not syncing correctly, and you have already tried the steps provided earlier, please go to the Bluetooth settings on your phone, check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device. Then go to the Fitbit app and tap on Account > Alta  and enable All-day Sync. This will improve the connection between your tracker and your phone. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Jfansler1]

Same here. I’ve done everything you’ve done, including leaving it plugged in on the charger. I never get past the part where it can’t find the device. It was in the devices to pair with under my Bluetooth settings and I tried it that way to no avail. I then followed somebody’s instructions to “forget” the device turn off my phone and find it again. But it has not “been found” again since it did that step. 

[MarcoGFitbit]

Hello @Jfansler1, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community. 

Which iPhone model you're currently using? Which OS version is your phone running? Please remember that Fitbit trackers don't pair nor sync through the Bluetooth settings on your phone. If you're able to see your tracker on the list of connected devices that means Notifications or All-day Sync has been enabled in the app. 

At this moment I would like to suggest you to go to your Bluetooth settings and turn off Bluetooth from here, then wait for 15 seconds and turn it back on (if Bluetooth is turned off from the Control Center, it will not restart properly), then try to sync your Alta once again. 

I hope this can be helpful, give it a couple of tried and let me know the outcome! 

[SunsetRunner]

I'm also having problems syncing my Alta with my iPhone 6.  I turned off and on the bluetooth as suggested in prior posts.  It just keeps searching for my Alta.  I thought if I uninstalled my Alta from the Fitbit app and reinstall the device it would solve the problem but it hasn't.  During the set up process it once again gets stuck at "searching" for the device.   I wear my Fitbit all the time not only for my steps but for notices for calls and texts.  This problem is very frustrating!  Can you help me?

[MarcoGFitbit]

Hello @SunsetRunner, have a warm welcome to the Fitbit Community, it's nice to have you on board. 

Have you restarted your Alta and your phone lately? Did you turn off Bluetooth from the Control Center or by going to your phone Settings? Please remember that if you do it through Control Center, it will only disconnect you from the current Bluetooth device and will not restart Bluetooth itself. 

If your tracker is still not setting up correctly:

• Make sure you have a strong Wi-Fi signal
• Make sure there are no other Bluetooth devices around that might interfere with the set up process.
• Restart your Alta once again and leave it plugged in and charging.
• Then, try to set it up as a new device a couple of times

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[SunsetRunner]

I did restart my Fitbit and that did the trick! Thanks for the reply!!


Sent from my iPhone

[MarcoGFitbit]

Hello @SunsetRunner I hope you're doing well, thanks for taking the time to reply and let me know your issue has now been resolved. I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted.

[debraknitsalot]

I have the same problem...still no pairing one hour after doing all the steps

UPDATE:

Me too  Apple 6s stuck in the searching mode. 

[debraknitsalot]

Me too  Apple 6s stuck in the searching mode.  

[Jsteen]

Having the same issue. Im running an iPhone 6 running iOS 11.2.1

I have COMPLETELY erased and reset the phone and redownloaded the Fitbit app.

I have turned the phone off and closed and reopened the app.

The tracker will connect to my iPad so I know it works. 

Is the iPhone 6 not supported?!

UPDATE:

Just got it to work. I restarted the tracker and it worked almost immediately. 

[Jsteen]

Just got it to work. I restarted the tracker and it worked almost immediately. 

[debraknitsalot]

Tried suggestions again and again for the last two hours . Next year is a Luddite Cmas

Sent from my iPhone

[Jsteen]

Try resetting your tracker. I thought I did it right several times but I hadn’t. Press the button on the charger 3 times. MAKE SURE YOU SEE THE LOGO show up on the tracker screen. 

[Spaynneuter1]

The Bluetooth on my iPhone 6 is finally connected to Alta, but when I go to the Alta app, the tracker is not communicating with my phone. I entered the four numbers, it searches for a while, and then I get an error message that the tracker cannot communicate and to try again. I enter the four numbers, it thinks about it, and I get the same error message. Over and over, while meditating on Einstein.  I haven’t turned off Bluetooth since the Bluetooth connected to Alta because this is the first time that has happened and I am afraid it won’t connect again. I need to mention that I have a16 Gb iPhone and 11 Gb are being used.  (I’m old and poor and thought that would be enough years ago when I bought the phone but it does have a new battery and I have a strong Wi-Fi signal in my home). Do I need to uninstall some

apps to free up some space?

[MarcoGFitbit]

Hello @debraknitsalot, @Jsteen and @Spaynneuter1, have a warm welcome to the Fitbit Community, it's great to have you on board. 

@Jsteen, thanks for coming back and let us know that after restarting your tracker you were able to set it up, I'm very glad. 

@Spaynneuter1 and @debraknitsalot I appreciate you have already tried the troubleshooting steps provided earlier. Please note the iPhone 6 and 6+ is listed as a compatible device. At this moment, I would like to gather some information from you so we can check this further:

• OS version running on your phone. 
• Tracker version (go to Account > your tracker to get it)
• App version installed on your phone (go to Account > Help to get it)
• Exact list of troubleshooting steps you've tried so far. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[16Apples]

My new fitbit alta is not pairing.  I did everything, turned off and on bluetooth, the iphone off and on but all I get is searching and the fitbit web address on the watch face

[MarcoGFitbit]

Hello @16Apples, thanks for joining the conversation, it's always great to welcome new members to the Fitbit Community. 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know the troubleshooting steps you've tried so far. At this moment, I would like to suggest you to try the following steps in order:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
3. Restart your Alta.
4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the Alta one more time. 

I hope this can be helpful, give it a try and let us know the outcome.