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New Fitbit blaze

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‎01-04-2017 14:42

‎01-04-2017 14:42

Just received my new Fitbit blaze in the mail. My iPhone try's to pair with it. The code appears on the Fitbit I entered it into my iPhone but the iPhone says error can't connect. 

Many help please? 

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4 REPLIES 4

‎01-04-2017 16:32

‎01-04-2017 16:32

@P_jame5  What iPhone do you have and what iOS is it?  

Kelly | Oklahoma
Alta HR, Blaze, Flex 2, Charge 2, Charge, and Aria * IPhone 7+

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‎01-04-2017 16:34

In response to Kmransom123

‎01-04-2017 16:34

10.2. iPhone

Sent from my iPhone
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‎01-05-2017 08:16

‎01-05-2017 08:16

Hello @P_jame5, it's a pleasure for me to welcome you to the Community! it's great to see you around @Kmransom123!, thank you for your insight Smiley Happy

 

@P_jame5, if you haven't tried yet, I would like to recommend checking if your iPhone is on the list of compatible devices for the Fitbit app. If it's compatible, I would like to suggest the following:

 

  1. Restart your tracker and leave it plugged in, making sure it's charging
  2. Restart your phone
  3. Turn off the Bluetooth on your phone for 15 seconds, then turn it back on.
  4. Try to set up your tracker one more time. 

If you get an error again, please reply to me with a screenshot of the error, that would be very helpful for me to investigate this further. 

 

Give it a try and keep me posted! Smiley Wink

 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎01-05-2017 08:39

In response to MarcoGFitbit

‎01-05-2017 08:39

I have completed all of these steps and my Blaze doesn't not connect to the App.  I have an IPhone 7 Plus and it has been updated.  The blaze connects to my phone but in the app I get as far as adding the 4 digit code and it try's to sync for hours!

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