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New Sleep Graph

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‎05-09-2017 00:59

‎05-09-2017 00:59

Can you please explain to me why I got the new sleep graph one morning and the next morning I got the old one again. I would like the new updated one back please  

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6 REPLIES 6

‎05-09-2017 01:14

‎05-09-2017 01:14

Fitbit suggest there are a few reasons this can happen:

 

"WHY DON'T I SEE SLEEP STAGES TODAY?

There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

  • If you slept in a position that prevented your tracker from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your tracker higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your tracker to bed). For more information on automatic sleep tracking, see How do I track my sleep?
  • If you slept for less than 3 hours.
  • If your tracker’s battery is critically low."

taken from: https://help.fitbit.com/articles/en_US/Help_article/2163/

Best Answer

‎05-09-2017 02:56

‎05-09-2017 02:56

Same here.  Had it and last night went away.   All the things were optimal so yes, battery was ok, app is up to date, band adjusted fine, didn't sleep in a different position etc.   very frustrated with charge 2 and sleep stages function.   I changed from blaze which worked perfectly to charge 2 for sleeker look but sorry I did.  What's the deal with getting it one night and not the next.  

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‎05-09-2017 03:08

In response to Rtxbs

‎05-09-2017 03:08

I was so pleasantly surprised when I saw the new graph. Then the next morning it was back to the basic old one. Sad day!!

Sent from my iPhone
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‎05-09-2017 03:10

In response to SteveH

‎05-09-2017 03:10

I didn't say I didn't get a graph. I said I got the old basic graph. Where as the night before I got a new updated awesome graph.

Sent from my iPhone
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0 Votes

‎05-09-2017 04:09

In response to Kwooly

‎05-09-2017 04:09

That's what the help is saying. Tracking sleep is not the issue but there is a problem sometimes showing the new sleep stages. When it can't display the new graph it goes back to the old graph.

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0 Votes

‎06-02-2017 00:26

‎06-02-2017 00:26

I got the same issue here. Updated just now and it rolled back to the old sleep graph interface. It is really hard to read this old graph, not sure the reason behind rolling back. Hope they change it with the next update 😞

Best Answer