07-04-2016 07:33
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

07-04-2016 07:33
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
This is in both iOS and android apps

07-05-2016 02:43
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

07-05-2016 02:43
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
I'm using a Charge HR and Iphone 5S. My dashboard on the app doesn't show the sleep tracker and a few other tiles. When I click Edit to add more, they don't even show in the options.
I have tried updating the app by deleting and re-installing. I have tried restarting and resyncing the device with the app. No luck. When I look at some of the help pages it's like I don't even have the same device as they will refer to things like "the screen with the device image at the top" or "click the icon that looks like a pencil" which doesn't show on my app at all.
Any help would be much appreciated!!!

07-05-2016 06:51
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post



07-05-2016 06:51
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
It's great to see that you've visited the Fitbit community @Settled!
I recommend following the steps below in order to arrange your tiles:
- Open the Fitbit app dashboard.
- Tap Edit in the top right corner.
- To hide tiles, tap the x icon in the top left corner of the tile you want to hide.
- To show hidden tiles, tap the + icon in the top left corner of the tile you want to show.
- To rearrange tiles, hold and drag the tile to a new location.
- Tap Done.
Hope it helps!

07-05-2016 07:01
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

07-05-2016 07:01
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Sent from an iPad with a mind of its own

07-05-2016 09:55
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post



07-05-2016 09:55
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Hi @Settled,
I would recommend re-pairing your tracker to your account using the replacement setup instructions mentioned here. This should get you back on track, but let me know if there's anything else I can do to help!

07-05-2016 12:53
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post



07-05-2016 12:53
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
@Inanna Just as a heads up, I've merged your post into this thread where people are experiencing something similar.
If you are still having trouble with your tiles missing, I would recommend re-pairing your tracker to your account using the instructions in my post above.
Let me know if this helps!

07-05-2016 14:07
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

07-05-2016 14:07
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Neither iOS nor android will connect with the Fitbit
Sent from an iPad with a mind of its own

07-05-2016 14:35
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post



07-05-2016 14:35
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
@Settled In that case, I'd then recommend the following:
2. Reboot your iOS device.
3. Open your iOS settings > turn off Bluetooth for 10 seconds > and then turn Bluetooth back on.
4. Use the replacement setup instructions to re-pair your tracker.
I know this sounds a little redundant, but from what you've described, re-pairing your tracker should resolve the issue.
Let me know how it goes!

