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New charge hr not working with iPhone app

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‎01-28-2016 12:56

‎01-28-2016 12:56

My new charge HR has arrived and when I try to set it up on iPhone app it's saying it can't find it. What am I doing wrong?
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1 BEST ANSWER

Accepted Solutions

‎01-29-2016 06:58

‎01-29-2016 06:58

Hey there @Coco22! I hope you're doing great!

Let me help you with this, In order to get your tracker syncing I recommend you following these steps:

 

- Turn off Bluetooth, turn it back on, and then open the Fitbit app.
- Force quit the Fitbit app and open it again.
- Reboot your mobile device and then open the Fitbit app again.
- Restart your tracker (2 or 3 times in a row. 
- If your tracker didn't sync, try syncing with your computer. 

 

If the issue persists after trying these steps I suggest you checking this article, it might help you. 

 

Hope it helps! Let me know the outcome :D. 

 

 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

View best answer in original post

Best Answer
1 REPLY 1

‎01-29-2016 06:58

‎01-29-2016 06:58

Hey there @Coco22! I hope you're doing great!

Let me help you with this, In order to get your tracker syncing I recommend you following these steps:

 

- Turn off Bluetooth, turn it back on, and then open the Fitbit app.
- Force quit the Fitbit app and open it again.
- Reboot your mobile device and then open the Fitbit app again.
- Restart your tracker (2 or 3 times in a row. 
- If your tracker didn't sync, try syncing with your computer. 

 

If the issue persists after trying these steps I suggest you checking this article, it might help you. 

 

Hope it helps! Let me know the outcome :D. 

 

 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

Best Answer