New device

[Jskill]

I just got my replacement charge and it won't connect. It says it see's the new one, but it won't go any further in the process.

[SunsetRunner]

@Jskill have you removed the old device from the Fitbit iOS App? You need to do that first as you can only have 1 of each type of tracker synced to an account. You should also go in to the bluetooth connections of your iPhone and delete the pairing connection for the old Fitbit Charge.  That should let you sync/pair your new Charge to your iPhone.  Let us know if that works or you need further assistance.

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[Jskill]

Thanks, I ended up calling when I saw they were available on Sunday's. I was told to turn off the Bluetooth and reinstall the app. Anyway, it worked and all is good!!!