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New iOS app update is crashing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-10-2017 19:38 - last edited on ‎08-12-2017 05:33 by Fitbit Moderator

‎08-10-2017 19:38 - last edited on ‎08-12-2017 05:33 by Fitbit Moderator

I just updated my Fitbit app on my iPhone. After doing this my app opens and then automatically shuts down after 2 seconds. I tried closing the app, restarting the phone, and removing/reinstalling the app. Nothing works. Any help here?

 

 

Moderator edit: updated subject for clarity

Best Answer
3 REPLIES 3

‎08-12-2017 05:32

‎08-12-2017 05:32

@santic11 It's great to have you aboard in our Fitbit Community! Seems odd that your Fitbit app started crashing after updating it. I would like to follow up and would like to know if the issue persists or if the app is working properly now.

 

Looking forward to your response my friend! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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0 Votes

‎08-13-2017 06:08

In response to JuanJoFitbit

‎08-13-2017 06:08

Not sure what happened but I tried everything on previous posts related to the app crashing. Ended up erasing my iPhone and setting up as new and then it worked.

Best Answer

‎08-15-2017 07:41

In response to santic11

‎08-15-2017 07:41

@santic11 I'm so glad to hear that your Fitbit app is working properly now. Thanks for keeping the update here and sharing the workaround that helped you to get this issue sorted out.

 

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often my friend! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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0 Votes