New phone won't find my fitbit

[Kimi1101]

Hello

Just got a new phone (iPhone 6s) and it won't find my Fitbit. My old phone was no problem. Fitbit is on and charged. It's a Fitbit surge. Thanks in advance.

[SteveH · Accepted solution]

I'm not an iOS user so a bit out of my depth. However, I did find this article which might explain the problem:

http://help.fitbit.com/articles/en_US/Help_article/Why-is-my-tracker-only-syncing-with-one-iOS-devic...

[MeylinP · Accepted solution]

Welcome to our Community @Kimi1101! Thanks for joining us! I noticed @SteveH provided you with some suggestions to help you resolve your issue, did it worked? I'd like to add that you can restart your iOS device and restart your tracker. After your tracker has restarted, reboot your iOS device and then open the Fitbit app, tap "Join Fitbit,” and then proceed through the setup process. 

Hope this helps, have a great day! 

[Kimi1101]

Hello! The first piece of advice worked, I only got a chance to try it this morning! Thanks so much! Kim Sent from my iPhone

[MaginB]

Hey there @Kimi1101! It's great to hear that you're back on track let us know if you need further assistance we'll gladly help you. 

Happy stepping :D.