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New phone

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‎05-22-2016 07:45

‎05-22-2016 07:45

Just bought another iPhone, problem when I transferred apps to new phone- I Lost my syncing ability???
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‎05-22-2016 16:01

‎05-22-2016 16:01

Hi @Criley5, 

You can sync your tracker to your new phone! What I would recommend is:

1. If you still have access to your old phone, open your iOS settings > open your iOS Bluetooth settings > and forget the Bluetooth bond between your iOS device and tracker if there is one.
2. Download the Fitbit App on your new mobile device and log in using the same email address and password as before.
3. If for some reason you still can't sync after steps one and two, try the troubleshoots mentioned here.

This should get you back on track, but let me know if you need any additional help!

Derrick | Retired Moderator, Fitbit

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2 REPLIES 2

‎05-22-2016 16:01

‎05-22-2016 16:01

Hi @Criley5, 

You can sync your tracker to your new phone! What I would recommend is:

1. If you still have access to your old phone, open your iOS settings > open your iOS Bluetooth settings > and forget the Bluetooth bond between your iOS device and tracker if there is one.
2. Download the Fitbit App on your new mobile device and log in using the same email address and password as before.
3. If for some reason you still can't sync after steps one and two, try the troubleshoots mentioned here.

This should get you back on track, but let me know if you need any additional help!

Derrick | Retired Moderator, Fitbit
Best Answer

‎05-22-2016 16:30 - last edited on ‎05-22-2016 17:29 by Moderator Alum

In response to DerrickS

‎05-22-2016 16:30 - last edited on ‎05-22-2016 17:29 by Moderator Alum

Thank you!!!! 🙂

Moderator Edit: Removed personal information.

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