Newest update crashes the app

[ChipStreet71]

Your new update has all but crashed my App. I get on the app and press anything and after 1 step I’m locked! Nothing at all works after that and must close out. It’s horrible!!!

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @ChipStreet71.

I am sorry to hear about the frustration this situation has caused. I appreciate your feedback and recommend uninstalling the Fitbit app, restarting your phone and reinstalling the app.

Hope this helps!

[Smokey3]

I have tried the recommended fix and it does not work. The app appears to buggy with the new upate. Smokey3

[LiliyaFitbit]

Hi @Smokey3, thank you for joining the thread. 

I appreciate your efforts and the additional details. Thank you for your feedback. I would like to confirm if you've tried these additional troubleshooting steps:

1. Log out from the Fitbit app.
2. Force quit the Fitbit app.
3. Reboot your iOS device.
4. Open the Fitbit app and log back in to your account.

If the issue persists, try to clear your iPhone/iPad cache by following these steps. 

If you continue experiencing difficulties, please provide the model of your iOS device and the operating system. 

I'll be around. 

[Smokey3]

Went through this when we were trying to fix the first problem so I have went through your recommendations couple of times. I have deleted the app, removed the tracker and reinstalled it all again. The problem is still there. I have an iPad Air 2 and the os is 14.4. I am up to date with my computer. I think that someone should look into the application because it was up dated just a couple of days ago and there is most likely another new bug. From what I have read today a number of people are having the program crashing. As I have said, I am not going to buy the Versa3 if the program is this buggy. The Inspire HR it self is ok and if you want to know your actual data it is on the tracker.


Sent from my iPad

[ChipStreet71]

Growing tired of having to uninstall and reinstall this app!! I have talked to friends with “other” similar apps and they never have to reinstall. I have 3 or maybe 4 times in the last year. Just a pain!!! Not sure it’s worth it!!

Sent from my iPhone

[LiliyaFitbit]

Thank you for your replies, @Smokey3 @ChipStreet71,

@Smokey3 I appreciate your efforts and the additional details. I would like to confirm that this issue has been reported to our team and they are currently investigating it. As soon as there is any news on the matter, I'll be sharing them. I understand how you are feeling and appreciate your feedback and patience as we work on a fix. 

@ChipStreet71 I am sorry to hear about the frustration this situation has caused. I would like to confirm if you continue experiencing the issue after uninstalling and reinstalling the app? If the issue persists, please confirm if you're using an iPad and provide the model of your device and the operating system for further investigation. 

See you around.

[Smokey3]

I have went through my computer and Os a number of times. I have an iPad Air 2 and Os 14.4, I am not going to answer this question again! I am sure that your app is buggy and it is crashing. This happened after the download of the update 3days ago. If the app is not going to work right I do not want to deal with the apps problems. Let me know if the app is fixed and will work properly. If it will not work for me I want to return my inspire HR and find something that works. I had a pace maker put in about 3 months ago and I want to be able to access my data when ever I need to ( I am monitored once a day late at night and a report issued every 3 months). I know what happened when I had to have the pace maker put in so, if can know what is going on I can do something about a problem as soon as possible. This is why I need something that works when I need it.




Sent from my iPad

[LiliyaFitbit]

Thank you for your reply, @Smokey3.

I understand how you are feeling and appreciate your feedback. I am sorry for any trouble, thank you for your patience and understanding. Please keep an eye on this thread for updates. 

See you around.

[ChipStreet71]

We told you there was an issue. I’m sure you will claim our glitchy issues have nothing to do this outage.

Sent from my iPhone