Newly purchased Inspire HR not found by Iphone XS

[ZSc]

I just purchased the fitbit yesterday. I tried every suggested solution numerous times, but my iphone does not recognize the fitbit at all. It has never been able to sync.

[ZSc]

This affects me too. I just purchased the fitbit yesterday, tried all the suggested fixes and none have worked, my phone simply will not "see" the fitbit at all.

[ZSc]

Yes but what do we do in the meantime? I am about to return the item. If there are that many issues with iphones for some time now, and I do not see they have really fixed the issue, but rather hoisted the responsibility of trying multiple "fixes" upon the consumer to frustratingly wade through, then this company does not seem to care much about resolving connectivity issues that affect half of all smartphone users.

[fredus]

You're not alone. It's been going on for more than 2 months ... Ever since iOS 13 has been released ... No fix yet. Their engineering team is "working" on a "fix" 

[SunsetRunner]

Hello and welcome to the Fitbit Community @ZSc 

Thank you for coming to the community. I understand your experiencing syncing issues. I’m happy to see that your iPhone XS is indeed compatible with the Fitbit App. I would like an opportunity to try an help. Before we begin please make sure that your iPhone XS has the latest software installed and you have the the Fitbit App download and it too has been updated. Make sure your Fitbit App is open.

First let’s try restarting your Fitbit Tracker. Heres how:

https://help.fitbit.com/articles/en_US/Help_article/1186

If your still not syncing please look here to see if your “All Day Sync” is enabled. Here’s how:

open your Fitbit App

tap your profile picture on upper left

scroll down and tap Inspire HR (located just under “My Family”)

now scroll down and find “All Day Sync”

if it not enabled please enable it. If it is enabled, toggle it off wait a few seconds then toggle it back on

If your still experiencing issues try turning your Bluetooth off then back on again.

If restarting and toggling the Bluetooth doesn’t help I would suggest force shut the App and restart. Here’s how:

Turn off your Bluetooth 

log out of the Fitbit App

completely shut down your device, wait 1-2 mins then restart your device 

once your device fully loads enable your Bluetooth again 

now log back into your Fitbit App as you normally would with your email address and password 

now sync your device 

If your still experiencing an issue try this: please go to the Bluetooth settings on your phone and remove the tracker. In the list of Bluetooth devices you'll see the Fitbit Tracker and next to it, this symbol "!". Hit the symbol and it will take you to the next step, once you're there select the option that says "Forget this device" or "Unpair". Once you've made sure about that, go back to the Fitbit app, tap your profile picture then scroll down and select "Set up a Device". This should start the setup process for your device. Select Inspire HR and carefully follow the instructions as they come.

😃 Hopefully this will get you up and running. Please let me know. 

[SunsetRunner]

Hello and welcome @fredus 

I understand you’re experiencing syncing issues as well. You didn’t mention in your post which Fitbit Tracker you have or which iOS device you are trying to sync too. Please look here to see if your particular iOS device is indeed compatible with the Fitbit App: https://help.fitbit.com/articles/en_US/Help_article/2315

If you find that your iOS device is indeed compatible please try the troubleshooting steps I just posted above. If your iOS device is not compatible I would suggest still attempting the troubleshooting steps but understand that if your iOS device is not compatible you might continue to experience issues. 

😃 Keep me posted on your progress. 

[SunsetRunner]

Hello again @ZSc 

I see you have posted in several areas in the iOS Forum about the same issue. I merged all your post here to one post to avoid confusion. 

[ZSc]

I have clearly indicated I have looked thoroughly and tried all the suggested "fixes". A stock automated reply does nothing to allay the frustrations of consumers, nor does it inspire an understanding that an actual person reading our and attending to issues.

[ZSc]

In the meantime all anyone seems to get are stock auto-replies.

[SunsetRunner]

@ZSc If you wish to contact Fitbit Customer Service instead here are ways to contact them: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

😉 I’m a real person by the way so I’m only trying to help.