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No Internet connection error and can’t get to Fitbit.com

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‎10-17-2020 08:21

‎10-17-2020 08:21

I just recently started having sync issues with my Charge 4 and Fitbit app. I get a No Internet Connection error on WiFi but not when using Cellular on my iPhone.  I am also unable to get to the Fitbit.com website from my phone on Wifi and my home laptop and PC both of which use Ethernet cables. I have power cycled my router but that did not help as well as power cycling my phone, resetting its network services and disabling and reenabling Bluetooth. If I enable VPN (which I never use) on any of my devices I can access the Fitbit.com website and the Charge 4 will sync. I suspect that I may have been IP banned for some odd reason. Can anyone in customer support help with this?  Thanks. 

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‎10-17-2020 08:27

‎10-17-2020 08:27

Oh and I am able to successfully ping Fitbit.com from my laptop and PC and so I don’t believe the firewall is blocking the website. 

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‎10-17-2020 10:31

‎10-17-2020 10:31

Just called my Internet service provider. Apparently they experiencing a DNS server issue and so some websites won’t be accessible and Fitbit.com is one of them. So looks like I’ll use LTE in the mean time for syncing my Charge 4. 

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