04-15-2020
12:51
- last edited on
04-16-2020
10:47
by
MattFitbit
04-15-2020
12:51
- last edited on
04-16-2020
10:47
by
MattFitbit
My app is not working on my iPhone. (Yes it is up to date, and yes I tried turning my phone off/on as well as force quitting the app. :)) it is logging my steps and activity fine, but it won’t let me actually click on my workweek hustle challenges, bingo challenges, or log my exercise/food buttons. I can scroll to see yesterday and previous days. If I delete the app from my phone, will I lose all my data?
Answered! Go to the Best Answer.
04-15-2020
12:55
- last edited on
08-28-2024
03:43
by
MarreFitbit
04-15-2020
12:55
- last edited on
08-28-2024
03:43
by
MarreFitbit
Hi, @Ahinman20 , no, you will definitely not delete any data by re-downloading your app! Once you have synced all data is stored safely on the Fitbit servers, so you can safely force quit, or, if necessary, delete the app completely and redownload. Nothing will be lost!
Let us know if it works.
Sense, Charge 5, Inspire 2; iOS and Android
04-15-2020
12:55
- last edited on
08-28-2024
03:43
by
MarreFitbit
04-15-2020
12:55
- last edited on
08-28-2024
03:43
by
MarreFitbit
Hi, @Ahinman20 , no, you will definitely not delete any data by re-downloading your app! Once you have synced all data is stored safely on the Fitbit servers, so you can safely force quit, or, if necessary, delete the app completely and redownload. Nothing will be lost!
Let us know if it works.
Sense, Charge 5, Inspire 2; iOS and Android
04-15-2020 13:31 - last edited on 10-18-2020 17:49 by LiliyaFitbit
04-15-2020 13:31 - last edited on 10-18-2020 17:49 by LiliyaFitbit
It worked! Thank you!
__________________________
Moderator edit: personal info removed
04-15-2020 13:54
04-15-2020 13:54
@Ahinman20 I am so glad that got it sorted out for you!
Sense, Charge 5, Inspire 2; iOS and Android
04-15-2020 20:50
04-15-2020 20:50
When I go into the app it won’t let me click on different things like my steps, exercise, water, food, and other parts of my main screen and won’t let me log anything. I can click on the different pages from the bottom like discovery, community, etc. and get to my info page but nothing else. I’ve tried restarting my phone a couple times, updating the app, and swiping out of the app but nothing is working.
04-16-2020 03:26
04-16-2020 03:26
Hi, @Liaaanna , of none of those steps has worked for you I would suggest deleting the app and redownloading it. Be sure you know your email and password that you used to set up your account. You will not lose any data by deleting the app and reloading it as long as you use the same email address where your data is. stored.
Sense, Charge 5, Inspire 2; iOS and Android
04-16-2020
10:51
- last edited on
08-28-2024
03:43
by
MarreFitbit
04-16-2020
10:51
- last edited on
08-28-2024
03:43
by
MarreFitbit
HI @Julia_G @Ahinman20! Welcome to the Fitbit Community!
Thanks for taking the time to report this issue. I just wanted to confirm that I have escalated your reports to our team and they are currently looking into what might be causing the issue.
I will be sure to keep you updated as more information becomes available. In the meantime, I advise keeping your Fitbit app up to date. Thanks again for calling this out!
Want to get more deep sleep? Join the discussion on our Sleep better forum.
04-16-2020 11:03 - last edited on 10-18-2020 17:50 by LiliyaFitbit
04-16-2020 11:03 - last edited on 10-18-2020 17:50 by LiliyaFitbit
Thank you! Someone suggested that if I delete the app, it might solve it. I was hesitant to delete the app because i didn’t know if it would delete my data with it. But alas, it worked! My app is working again. I will say it seemed to happen right after I switched to Fitbit premium, so I don’t know if there was a glitch with that or not. But it’s back working, thank you!
__________________________
Moderator edit: personal info removed
10-17-2020 12:07
10-17-2020 12:07
10-16-20: The same thing happened on my iPad last night. The Dashboard was completely white. My Charge 4 was still keeping data but could not sync with anything. MyFitnessPal was syncing info yet to Fitbit and it showed up on my laptop dashboard. I came to the community for help to see if anyone else was having the same difficutly. I saw this "old" post and tried it. I too was scared to delete the app and lose my data and wondered about what would happen if I redownloaded the app and signed in with my username and password. It worked just as you said! Thanks! You saying that my data was saved on a Fitbit server and using my username and password could retrieve it made me feel better about trying.
10-17-2020 13:15
10-17-2020 13:15
Hi, @ThePixieLady , I am glad that fixed it for you. I am pretty sure this issue has been solved in the latest versions of the app, so it is a good idea to try to keep your Fitbit app up to date. But if in doubt, you can always delete the app without affecting your data. The app really is just a set of instructions. Your data is not stored on your phone (so even if your phone dies completely, or you change phones, your data is secure.
Sense, Charge 5, Inspire 2; iOS and Android