No Text Notifications on Alta HR after 11.1 update

[MiHD]

I no longer get text notifications on my Fitbit Alta HR since iOS update 11.0. I get calls, but not text. I’ve tried all troubleshooting recommendations and reported issue to fitbit via chat. All notification settings in the app, in iPhone settings, and Bluetooth are set to on. Ive removed the app, removed device, reset the Fitbit, and added it all back on like new. Still have the issue. Please help. 

Moderator Edit: Clarified Subject.

[LADM]

Luckily, everything is working currently!!

From: LA ~ iPhone 8🙋

[MarcoGFitbit]

Hello @jrysigma982, thanks for joining us, it's always a pleasure for me to welcome new members to the Fitbit Community. It's nice to see you around too @LADM, thanks for letting us know your issue has now been resolved, I'm very glad! 

@jrysigma982, thanks for your participation in the Forums and for sharing your experience with us. If you have changed phones recently and you have your old phone at hand, please go to the Bluetooth Settings on the old phone and remove the Fitbit device from the list of paired devices. This will remove the Bluetooth link from the old phone and you will be able to receive Notifications from your new phone. 

If this doesn't seem to work, please restart Notifications in your device through the Fitbit app:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Go to the Fitbit app and tap on Account > Your Device > Notifications and enable them again. 
3. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.
4. Go to your phone Settings and make sure the following is enabled:
   • Allow Notifications
   • Show on Lock Screen
   • Show in History.

I hope this can be helpful, give it a try and keep me posted! 

[kittykarpouzaki]

I had the same issue with the fitbit alta hr i just purchased. i got it working by following these steps:

1. within the fitbit app, turn off ALL notifications regarding calls and text 

2. reset your phone 

3. repopen the app and turn notifications 

this solved mine, hope it helps ! 

[MarcoGFitbit]

Hello @kittykarpouzaki, thanks for joining the conversation, it's great to have you on board the Fitbit Community! 

I appreciate your participation in the Forums and for sharing with us the troubleshooting steps you followed in order to resolve your issue, I'm sure they will be very helpful for many members of the Community facing the same situation. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[LINDALOU77]

I got my text notifications to work by forgetting all other bluetooth devices on my iphone.  But now i can't connect to any of those devices if ALta HR is working correctly.  It used to communicate fine with 2 car blue tooth, home speaker, and headphones.  Now it doesn't

[MarcoGFitbit]

Hello @LINDALOU77, I hope you're doing well, it's nice to see you around the Fitbit Community. 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment, I would like to suggest you to take the Alta HR out of range when you try to set up a new Bluetooth device, this way the signal of the Alta HR won't interfere when you try to set up a new Bluetooth device. 

I hope this can be helpful, give it a try and let me know the outcome. 

[Kayla_Sunday]

Will you please send the additional instructions to me as well? I’ve tried these instructions multiple times with no luck. 

Im using an iPhone XS and ready to switch smart watches because this isn’t smart. 

Thanks!

jeff

[MarcoGFitbit]

Hello @Kayla_Sunday, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for reporting this to us. At this moment, I would like to gather some information from you so we can determine what we should do next. Please reply with as much information as you can:

• iPhone model you're currently using. 
• OS version running on your phone
• App version installed in your phone ( go to Account > Help to get it)
• List of troubleshooting steps you've tried so far

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[slz]

I'm having the same issue as well - using an iPhone 7 and just got the Alta HR. Have tried the suggestion multiple times to no avail. Any other suggestions? 

[MarcoGFitbit]

Hello @slz, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for letting us know you've already tried the troubleshooting steps listed on this thread multiple times. As mentioned in my previous post, I would like to gather some information from you so we can determine what we should do next. Please reply with as much information as you can:

• iPhone model you're currently using. 
• OS version running on your phone
• App version installed in your phone ( go to Account > Help to get it)
• List of troubleshooting steps you've tried so far

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[gnramsey]

I cannot received texts on my new iphone Xr.  I have an Alta fitbit.

[MarcoGFitbit]

Hello @gnramsey, I hope you're doing well, thanks for joining the Fitbit Community. 

I appreciate you have brought this to my attention. Please note that Notifications skip or stop occasionally for several reasons that don't suggest a problem with your device or the Fitbit app, which is why I would like to ask you to check the following:

• Your phone was too far away. It must be within 30 feet of your Fitbit device to transmit the notification.
  For texts, you have the conversation open on your phone. Your Fitbit device shows new texts you haven't already read.
  You changed a related setting on your phone, such as turning on Do Not Disturb, Quiet hours, or Driving mode. To double check all requirements, see How do I get notifications from my phone on my Fitbit device? 
• You're using another Bluetooth product. If you have Bluetooth products like speakers, headsets, or car stereos paired to your phone along with your Fitbit device, you may have trouble using more than one at the same time. For example, turning on your speaker might stop your phone from sending a notification or syncing. For more information, see Is the Fitbit app interfering with other Bluetooth devices?
• The connection between your phone and Fitbit device is unstable. Bluetooth signals are susceptible to disconnecting or dropping occasionally. 
• The app that should send the notification can't do so. Check all the phone and Fitbit app requirements in How do I get notifications from my phone on my Fitbit device? 
• Your device was syncing. Syncing can sometimes prevent or delay a notification. 
• You just updated the Fitbit app. Restart your phone and try setting up notifications again.
• Device lock is active on your Fitbit watch and you haven't recently entered your PIN. Tap your watch screen to see if the device lock prompt appears. If it does, enter your PIN.

If you've reviewed the list above and can't get notifications to work, please try the following:

1. Force-quit the Fitbit app, then open it again and sync your tracker.
2. Restart the Bluetooth on your phone once again.
3. Reset your Versa once again.
4. Refresh Notifications:
   • From the Fitbit app dashboard, tap the Account icon 
   • Tap Notifications.
   • Turn off all notifications
   • Restart your phone.
   • Open the Fitbit app and turn notifications back on.
5. Set up Notifications again:
   • Tell your phone to "forget" your device, removing the connection between the phone and the Fitbit device. 
     1. On your phone, go to Settings > Bluetooth and find your Fitbit device in the list.
     2. Find an option to forget the device.
   • Open the Fitbit app and set up notifications again.

I hope this can be helpful, please give these steps a try and keep me posted in case you need anything else. 

[CakeyAnn]

Mine won’t work either, the notifications are on, on the actual app and my settings they say they are on but won’t come through. Everyone seems to have the number next to the notifications word but mine doesn’t? Any help?

[MarcoGFitbit]

Hello @CakeyAnn, I hope you're doing well, thanks for joining the conversation, it's great to have you on board the Fitbit Community. 

I appreciate you have joined us and reported this situation to us. If you have already tried the troubleshooting steps listed on this thread, my best recommendation would be setting up your Fitbit device as a new device to reset the connection between the device and your phone. Don't worry, none of the information already stored in your account will be deleted. 

To set up your device as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.
6. Go to the Fitbit app and tap on Account > Your Device > Notifications and enable them again. 

I hope this can be helpful, give it a try and let us know the outcome. 

[Carlon03]

I have the Iphone 6s Plus and no matter what I do the text messages will not go through to my fitbit Alta HR

[chillmath]

The fitbit altar still no not show who is calling when my iPhone rings.  it vibrates, buy that is all.  I also do not get text messages.  Help

[Katicabogar]

I had that problem too. Totally shut down your phone then your Fitbit . Turn on your phone, resync your Fitbit to the Fitbit app. Re connect the two. Make sure your Bluetooth is also on. Good luck

[MarcoGFitbit]

Hello @Katicabogar and @chillmath, have a warm welcome to the Fitbit Community 

@chillmath, I appreciate you have joined the conversation and reported this to us. At this moment, I would like to suggest you to follow the troubleshooting steps kindly provided by @Katicabogar and if you're still having trouble with Notifications on your Alta, please let us know so we can check this further. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[ClaireD87]

I have tried all the suggestions and am now resorting to resetting my entire Fitbit and nothing seems to work. Very frustrating!! 

Please help! It’s handy when I am at work to be able to quickly check to see if its a text or phone call I need to respond urgently to. 

[MarcoGFitbit]

Hello @ClaireD87, thanks for joining the conversation, it's great to have you on board the Fitbit Community. 

I appreciate your participation in the Forums and for letting us know you've already tried some troubleshooting steps. At this moment, I would like to gather some information from you so we can check this further:

• Device you're currently wearing.
• Device version (go to the Fitbit app and tap on the device's image to get it)
• iPhone model you're using. 
• OS version running on your phone.
• App version installed on your phone (go to Account > Help to get it)
• Exact list of troubleshooting steps you've tried so far. 

Thanks for your patience and understanding, we'll be waiting to hear from you.