No Text Notifications on Alta HR after 11.1 update

[MiHD]

I no longer get text notifications on my Fitbit Alta HR since iOS update 11.0. I get calls, but not text. I’ve tried all troubleshooting recommendations and reported issue to fitbit via chat. All notification settings in the app, in iPhone settings, and Bluetooth are set to on. Ive removed the app, removed device, reset the Fitbit, and added it all back on like new. Still have the issue. Please help. 

Moderator Edit: Clarified Subject.

[iJohnny]

Works for me, thanks!

on a side note, I got calls notification but not text notification then I found this thread. 

What I did was removed the paired Alta HR from Bluetooth settings, removed the Alta HR from Fitbit app, restarted phone, re-paired the Alta HR within the Fitbit app and texted myself and BAMN! Got the text notification on the Alta!

[MarcoGFitbit]

Hello @iJohnny, thanks for joining the conversation, it's always great to welcome new members to the Fitbit Community. 

I appreciate your participation in the Forums and for letting us know after trying the troubleshooting steps on this thread your issue was resolved, I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[Mommapife]

Hi there.  My Samsung A8 updated to Android Pie 9.0 5 days ago and now I no longer get notifications for calls or texts. Fitbit rarely shows in available devices in my bluetooth, and when it does show up, it says unable to connect; check device settings.

I have gone through all the trouble shooting suggestions and also through many steps with an online help chat. No luck! Please help...this is so frustrating and disappointing. I have the Alta HR.

[ijackson]

I followed the steps provided, multiple times, but i am not getting text/call notifications on my fitbit.  I recently upgraded my phone to the IPhone XS Max.   I took screen shots but I do not see how to attach them here...?

[MarcoGFitbit]

Hello @ijackson have a warm welcome to the Fitbit Community. 

I appreciate you have let us know you've already tried the troubleshooting steps provided on this thread. At this moment, as you have mentioned you've recently changed phones, if you have the old phone at hand, please Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.

After that, you should be able to receive Notifications from your new phone. Now, if you do not have the old phone at hand, try the following:

• Tell your phone to "forget" your device, removing the connection between the phone and the Fitbit device. 
  1. On your phone, go to Settings > Bluetooth and find your Fitbit device in the list.
  2. Find an option to forget the device.
• Open the Fitbit app and set up notifications again.

Give this a try and let us know how it goes, happy stepping! 

[Mommapife]

I do not have the old phone any more. I have had my new phone since December and didn't have any issues with notifications until my phone updated to Android Pie. Still not able to receive notifications. 

[leesa_fairy]

I have a Fitbit Alta HR and a Samsung Galaxy S8. I have not had calls and texts for ages on my fitbit. I also do not have it vibrating anymore when my alarm goes off. It only vibrates when my 11pm go to bed warning goes off. I unpaired it from my phone like suggested above. Now my Bluetooth cannot find my fitbit. According to the fitbit app though it's still connected so now I'm completely confused. Where do I start at all with this now.

[SunsetRunner]

I too have done all Fixes suggested and have not gotten back text or call notifications- very slow syncing as well. Not tracking data - Fitbit doesn’t even sell Alta HR anymore!! A little over a year old and it’s useless and this one was a replacement because my first one had issues. Not happy 

[leesa_fairy]

yep same! and no one is helping here!!!

I basically now have an expensive watch, so annoying and useless!

[SophiaGober]

Switched to Apple Watch after two fit bits. Tried the versa and still
wasn’t perfect... Apple Watch for the win I guess.

[leesa_fairy]

I dont have a luxary unfirtunately, I'm sim only with a paid for Samsung Galaxy S8, really dont wanna shell out for new hardware when what I have SHOULD work as advertised!!!! Not much to ask for really!

[SophiaGober]

You should definitely talk to them and get a refund! It’s absolutely stupid
that it doesn’t work when it should.

[Mommapife]

Mine was also a replacement, and I bought brand new in March. Worked great
with notifications until my phone updated to android pie 9 on April 4th.
Nothing since. Extremely disappointed and it looks like fitbit doesn't care
since issue has been going on since Aug 2018. If it doesn't get fixed I
will not ever buy another

[SophiaGober]

What helped when I had mine was to restart the watch... which is stupid and
takes forever but was the only I found to get it to work. I tried
everything! extremely annoying. The one thing Fitbit does have is good
battery... I have to charge my watch every night and I charged my Fitbit
every 4-5 days... it’s stupid.

[LauraLF]

I too went through the steps to fix the problem and its not working.  Same issue still exists.  Please advise

[LauraLF]

how do you restart your watch?

[GRCD1]

Nothing works! I don’t thank they care as long as they can sale them.

Sent from my iPhone

[Mommapife]

Plug it into a USB port as to charge it, then press and release the small
button just above where it plugs in, about 5 times. It shows the Fitbit
symbol and vibrates when it restarts.

[Mommapife]

Mine hasn't worked since my phone updated to Android Pie. Sad that Fitbit
doesn't seem to think its worth fixing. Problem seems to have started back
in August 2018 so I guess I will never buy one again.

[Dawnmix]

I have tried resetting everything and my Fitbit is still not getting text or call notifications.