No activity detail on IOS

[brightonwoody]

hi there, i purchased a surge yesterday and paid my first visit to the gym with it this morning. I did three seperate sessions of workout, spin and weights recording all three seperately. When syncing with the app all it seems to show is the aggregated view accross the period - it doesnt not show the individual stats for each of the workouts. Loggin in online it does show that of course and is really great - but i'm surprised it doesnt have the same detail in the IOS app? Have i missed a setting somewhere - or is the website mobile optimised so you can get it that way anyway. Many thanks.

[brightonwoody]

Thats great, all sorted now and looking good ..well the FB, the rest of me needs the attention 🙂 cheers.
Off at a tangent ..how do you delete text messages on their ..the buzzing is actually quite useful but you don't appear to be able to delete them at all?
Many thanks

[DerrickS]

@KaraAnn @ImDatGuy18 I've merged your posts into this thread where some Community members are experiencing the same thing. For clarification, were you able to resolve the problem of your activity history not appearing in the iOS App?

If not, does rebooting your iOS device, logging out of the Fitbit App, and then logging back in help?

@Remorris82 Very weird. Since rebooting, logging out/in, and force quitting wasn't effective for you, I'd recommend syncing your tracker and then uninstalling and reinstalling the Fitbit App. Keep me posted if this helps!

@brightonwoody Glad to hear you are back on track! There isn't a button to clear out your messaged from your Surge, but if they are really bothersome, you can turn off your Surge and then turn it back on and your messages will be cleared.

If you look in your settings there should be a button to shut your surge down and then simply hold the button on the left to turn it back on. 

[KaraAnn]

Turns out, all I ended up needing to do to fix it was log out of my app and log back in. All was back to normal after I did so. Lol! 🙄

[ImDatGuy18]

Thanks. It helped. Sorry for the late reply.

[Cncallahan]

@DerrickS

I'm also having the same issues. I've had my Flex since May 2014 and have had no issues until now. Looks like my app stopped connecting with my Flex on Tuesday of this week when I look at my history. It's showing the same calories burned each day of the week but my steps will not sync in the app or online via the dashboard - it actually cannot even locate my Flex when my tracker is plugged in and my Flex is also.

I've shut down my iPhone 5S. Deleted and redownloaded the app. Logged in and out. Nothing! There was also an update for my app this week, not sure if that could be connected?

[joepdx]

I finally called support. Logging out and back in fixed it.

Updating or re-downloading the app did not fix it, but Logging out and back in indeed fixed it.

[joepdx]

Log out and log in!

[Cheza]

I have my Fitbit for 2 weeks and all of a sudden my exercise has stopped been logged on the app.... The only thing I have done is charged it.. It's not recorded anything since. Please advise me that to do as its all new to me. Also, will it have saved this info?

[DerrickS]

@Cncallahan It sounds like you might be experiencing some trouble syncing. I'd recommend

-Restarting your tracker.

-Rebooting your iOS device.

-Turning off your iOS device's Bluetooth for 10 seconds and then turning it back on.

-Open the Fitbit App to initiate a sync.

I'd also recommend making sure that you are using the most current version of Fitbit Connect on your computer too. Click here to update.

@Cheza I've merge your post into this thread where users are experiencing the same. Have you tried logging out of the App and then logging back in? This seems to resolve the issue for a lot of people experiencing the same thing. Keep me posted!

[LibertarianCFO]

I have an iPhone 4 and I liked to review my workouts on it and kept a paper log with start time, distance, duration, calories, average, maximum and cool down HR.  One day a week or two ago it disappeared from my IOS dashboard.  It never occured to me to try the Edit button on the dashboard.  

Thanks for the advice.  My IOS is now back to normal, even better since I was able to delete the tiles I never use.