No gps information on the Fitbit app

[Tgvr6]

Hello , I have several issue with my charge 4 , since the new app ( Google sync) has arrived .

- first one : there is no gps information on the app anymore . I mean, when I Run there is no record of gps data. This is also true for the past activities ( although i was able to see it before the update of the app)

- there is sometimes a Little green pictogramme beside the activitie, when there is this pictogramme , once i open the activitie , it always freeze the page … I need to restart the app.

i’m thinking about changing my charge 4 for another one but i’m hesitating due to these issue … I will probably go with Garmin if there is no solution .

thanks 

Moderator edit: clarified subject.

[ManuFitbit]

Welcome to the community forums @Tgvr6 

Thank you for sharing the inquiry regarding this difficulty with your Charge 4. Sorry to know the inconvenience. 

Regarding the gps data and the past activities, if you are using an IOS nowadays we are working to fix a known issue. However, you can see the data on the dashboard. Please visit your profile here.

About the activities, please perform the following steps in the Fitbit app:

• Log out from the Fitbit app.
• Force quit the Fitbit app and reboot your phone.
• Open the Fitbit app and log back into your account.
• Check if the issue is still happening.