03-07-2024 06:41
03-07-2024 06:41
when starting a run on my fitbit app on my phone, after it ends it keeps registering as a walk instead of a run, and the only way to change it is to delete the exercise and manually enter as a run. this feature worked perfectly for years and just started not working in January. anyone else have this issue? i tried everything from reinstalling the app, reloading my device. nothing works and it's so frustrating. the new app is lousy and looks like a child colored it
03-07-2024 10:32
03-07-2024 10:32
Hello @Discontras and welcome to the Community. Many other users posted about this. I reproduced it, too, with a few trials around the block. Hike also gets changed to walk.
Fitbit put that feature in a very prominent place on the app. As a long time user, I can tell you that this is a very old feature, one that I needed on my One and Charge HR. I know some runners like this feature, because you can get voice cues. But all current Fitbits have an Exercise app. You don't say what model you use. I hope you have a model with an Exercise app. Deep inside, I don't think Fitbit will fix this.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.