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No heart rate profile in tracked exercise

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‎08-20-2019 02:31

‎08-20-2019 02:31

After updating the new dashboard, my routine 3-mile run only shows calories profile, but no heart rate profile. But a few times the heart rate profiles appeared after treadmill runs. In the past, heart rate profile always appeared after a run.

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‎08-21-2019 08:07 - last edited on ‎01-31-2025 11:19 by Fitbit Moderator

‎08-21-2019 08:07 - last edited on ‎01-31-2025 11:19 by Fitbit Moderator

@TonyShen Welcome! It's great to see you around! 

Thank you for reporting this. This issue is being investigated by our team so hopefully they will find a fix soon for all users affected. I do appreciate your patience in this matter.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-21-2019 18:13

‎08-21-2019 18:13

Hello TonyShen, 

Just a heads up, many of us are having the same issue (and others) since July. Check out this thread: 

https://community.fitbit.com/t5/iOS-App/Heart-rate-data-doesn-t-appear-for-activities-initiated-on-t...

So far, the response from Fitbit has been to recommend restarting the tracker, but little to no acknowledgement that the app just isn't doing what it used to. 

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