No internet connection message

[MDSmoak]

I have updated my iOS app to the latest version, done a hard reset on my iPhone 7 and deleted and reinstalled the app. I still cannot get the app to connect to the internet using cellular data. Any other suggestions?

[MDSmoak]

I have updated my iOS app to the latest version, done a hard reset on my iPhone 7 and deleted and reinstalled the app. I still cannot get the app to connect to the internet using cellular data. Any other suggestions?

[Baltoscott · Accepted solution]

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@MDSmoak wrote:

I have updated my iOS app to the latest version, done a hard reset on my iPhone 7 and deleted and reinstalled the app. I still cannot get the app to connect to the internet using cellular data. Any other suggestions?

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Hi @MDSmoak  -- I've combined your two posts into a single thread. 

Go to settings on the iPhone, then "cellular" then look for the fitbit app on the list and make sure the slider is on.

Hope that fixes it.  Let us know.

[MDSmoak]

That fixed it. Thank you so much. 

[nickellys]

Solution did not work, still says no internet connection, This happens quite often

[nickellys]

moving the app and reinstalling worked

[DianaMarieNYC]

Thank you so much! I don’t know how it got switched off, and was getting so frustrated. Everything’s back to normal! Thanks again. 

[Leo811]

I’m having the same issue and have done what you said. It still says no internet connection. Any other ideas