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No longer see Heart Rate data on app

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‎09-17-2019 18:24 - last edited on ‎09-18-2019 07:09 by Moderator Alum

‎09-17-2019 18:24 - last edited on ‎09-18-2019 07:09 by Moderator Alum

Why can I no longer see Heart Rate data on app and online Fitbit site when I record exercise? It used to record and show Heart Rate for each exercise activity. I purchased Charge 3 to record "Heart Rate" not "Calories Burned" The most important feature of the device has been removed?

 

 

Moderator edit: subject for clarity

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2 REPLIES 2

‎09-18-2019 07:14

‎09-18-2019 07:14

Welcome to the Forums, @hines3.

 

I just wanted to let you know that I have moved your post from the Charge 3 board to the iOS App board, since I think that here you will be able to see more related topics about the Fitbit app.

 

About the issue you are experiencing, can you provide me with some screenshots about this? Have you restarted your Fitbit? Have you checked that you're getting a heart rate reading when exercising?.

 

I hope to hear from you soon. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎09-18-2019 21:53

In response to AlejandraFitbit

‎09-18-2019 21:53

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