No notifications after iOS 12 update

[AlessFitbit]

Update 12/5/2018: I'm sorry to hear some users are still not receiving notifications on iOS 12. We continue to monitor this issue and are working on a resolution. If you haven't already, please try toggling bluetooth on/off and ensure your Apple device is up to date.

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Fitbit Update: 10/17/18

Hey, iOS fam!

Our team is aware of some issues receiving notifications, but more specifically text messages after the iOS 12 update. To all of you having trouble after completing the iOS 12 update, rest assured we are investigating. Thanks for all your reports and troubleshooting efforts.

Please stay tuned for updates. 

[lukemack]

What issue should that fix?

i tried that but it didn’t change anything. 

[MarcoGFitbit]

Hello everyone, I hope you're doing well. 

I appreciate you have taken the time to provide your feedback. Please keep in mind that some issues are more difficult to resolve than others and they might take a bit longer than expected to be resolved. Be sure that our team is actively working towards resolving them but it will be irresponsible on my part to provide a specific timeframe for when the issue will be resolved. Once we have more information to share, we'll do it through the official Forums.

Once again, I appreciate your patience and understanding, I hope you have a great day. 

[lukemack]

How long does Fitbit consider to be a reasonable amount of time for us to patiently wait fo the product they sold us to work?  

Days?  Weeks?  Months?

Please let us know how to set our expectations.  

[MJWright]

I haven’t received notifications since June. I truly miss them. It’s really disappointing. I sure hope they’re back soon.

[lukemack]

Have you reported this to Fitbit?

what was their response?

[MJWright]

I did call Fitbit.  I was told that some people didn’t like the notifications so they were turned off. Any messages would be sent and then immediately deleted once viewed. So if you open your screen before reviewing any messages you just miss the notifications. I think it’s really sad.  We should at least have the option to turn them on or off.

[lukemack]

Do you mean text message and Caller ID notifications as well?

Thats crazy, people buy these FOR those purposes.

[MJWright]

I don’t text or use caller ID so I wouldn’t know about those.

[fxdl2k2]

I have also followed all of the suggestions receiving notifications for the Ionic.  This is quite frustrating.  Please find a solution quickly.  Text notifications are essential as I am not allowed to have my phone during meetings, yet still need to be connected to texts from family members due to my mother having health issues.

[lweinlan]

I have IOS 12. I have a Charge 2. The workaround, until this is fixed, is to turn off "All-Day Sync" in the fitbit app under "Account". You also have to remove the "charge2" in iPhone "Settings", "Bluetooth", "My device". Click on the circled "i" and then "forget this device". After doing that, the fitbit App will still sync with the Charge 2 but only when you open the App in you iPhone. Once you close the fitibit app, it will then disconnect and you should be able to get text notifications with a locked screen. YOu have to open the fitbit app every time you need syncing.

[MarcoGFitbit]

Hello everyone, I hope you're doing well. 

I appreciate you have taken the time to share your insight and your feedback about this situation. @lweinlan, I appreciate you have taken the time to share the troubleshooting steps you've took in order to resolve this issue on this side, I'm sure they will be very helpful for many members of the Community. 

@MJWright, judging by the information you've shared, it seems you're referring to Notifications coming to the app about your step goal. These notifications were removed in June as it was a heavily requested feature, now step goal based notifications only come through as push Notifications to your phone and will no longer show in the Notifications tab. 

Now, if you're still having trouble receiving text or call Notifications on your Fitbit device I would like to suggest you the following, in case you haven't tried yet:

- Go to the Bluetooth settings on your phone and tap on tracker. Then tap on Forget this Device. 

- Force-close the Fitbit app by double tapping the home button on your phone and swiping up the app. 

- Open the app again and tap on Account > Your Tracker > Notifications. You will receive the following Pop-up:

- Then, once you tap on Set Up, the app will begin setting up your tracker with the Bluetooth on your phone, which will prompt the next pop-up:

- Tap Pair

- Once you get back to the tracker options, tap on Notifications an enable the ones you'd like to receive. 

Additionally, please go to your phone Settings > Notifications > Fitbit and Settings > Notifications > Messages and check that the following is enabled:

Thanks for your patience and understanding, I hope you have a great day. 

[MJWright]

Thanks, but I don’t have a Smart phone and the All day sinc doesn’t seem to work.   I select the Bluetooth and nothing happens.   

[MJWright]

I do not have a Smart phone.

[mt1975]

Hi everyone, I have an iPhone 8+ and I am not receiving texts on my Alta anymore as well as the notification to walk 250 steps each hour. This has been happening for a  few days. I’m receiving phone call notifications, though. I’ve tried every single fix multiple times and nothing.  Hope there’s a fix soon. 

[SJA-15]

I’m having the same problem with my Alta. My device stopped syncing today at 6pm.

[jmbm1]

After literally trying everything, mine magically worked after I first turned off the Bluetooth on my phone, then did a power down (reset) of the phone, then turning Bluetooth back on after I powered back up. I’ve had to do it twice now, once with each recent “upgrade.”

[Sara83]

I've tried you suggestions and still not working. can we return our devices?

[Neureuter]

Let us know when it is fixed . In mean time my flex does not work??

Moderator edit: personal info removed

[SJA-15]

I tried the suggestions as well and my Alta still not syncing. 

[DonB123]

This fix worked for me on the iPhone SE.