No notifications after iOS 12 update

[AlessFitbit]

Update 12/5/2018: I'm sorry to hear some users are still not receiving notifications on iOS 12. We continue to monitor this issue and are working on a resolution. If you haven't already, please try toggling bluetooth on/off and ensure your Apple device is up to date.

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Fitbit Update: 10/17/18

Hey, iOS fam!

Our team is aware of some issues receiving notifications, but more specifically text messages after the iOS 12 update. To all of you having trouble after completing the iOS 12 update, rest assured we are investigating. Thanks for all your reports and troubleshooting efforts.

Please stay tuned for updates. 

[mt1975]

You guys, I have no clue how but I was just messing with the text notifications on my iPhone 8+, and I am now able to receive texts on my Alta! 

This is what I have it set to:

Go to: Settings, Notifications, Messages 

Make sure Allow Notifications is on 

Under Alerts, make sure Notifications Center is checked. 

I do not have Lock Screen or Banners checked. 

Does this work for anyone else???

[mt1975]

So my previous fix stopped working. Ugh. But I just made sure Lock Screen is checked along with Notification Center and it’s working again. For now. Ugh. 

[Tomasslu]

Tried that too, didn’t work. It only stopped working once I downloaded the iOS 12 software.

[mt1975]

Well, it was short lived again. Stopped working. 🙄 So annoying! 

[Tomasslu]

Please advice us in some sort of resolution. It is November and and like many others I may just have to return my fitbits as faulty not being compatible to the IOS 12 on iPhones. 

[Wjohnharris]

It's over a month since you posted the fact that fitbit are investigating the problems with iOS 12.  The most recent update of the app does not improve the problems of lack of notifications.  Whilst I appreciate the difficulties caused by the introduction of changes made by apple this delay in coping is hardly acceptable

[Neureuter]

Agree , this company lacks customer support, So sad

Sent from my iPhone

[Philsbit88]

Try this and see if it works 

[URL=http://s3.photobucket.com/user/pone_8/media/Mobile%20Uploads/38F04D9A-5EC9-4085-827B-3B0D3B7649CC_zp...]

[MarcoGFitbit]

Hello everyone, I hope you're doing well. 

I appreciate your patience about this issue. We sincerely apologize for the issue you've experienced with Notifications issues related to iOS. Please note that some issues take longer than others to be resolved, which is why we haven't posted new updates on this thread, but once we have something to share with you, we'll make sure to post it here in the Official Forums. 

Once again, thanks for your patience and understanding, have a great day. 

[joyously]

What about the constant dropping of connection between iPhone and fitbit?

[Shadowliverpool]

Hi never noticed dropping but did notice when it stopped working two titbits just sitting in the drawer what a waste

Sent from my iPhone

[dkuski]

Any updates on this?  I still am not receiving text messages on my fitbit blaze.  Incoming calls now show up but nothing for text messages.

[Shadowliverpool]

I’m afraid not mate

Sent from my iPhone

[Wjohnharris]

Appalled by the lack of positive action.

Simply nothing is happening. I’m returning my fitbit to the store later this week and replace with Apple Watch

[slingshot202]

Guess your FitBit is rather new? Mine is at leaset a year old (but I think this model is two) - I had a warranty one sent to me within first year. 

[Wjohnharris]

Yes, only 4 weeks old (fortunately)

[slingshot202]

Not sure why iPhone would be in a rush to help them fix it... that much is for sure fact being they have their own watch.

[Shadowliverpool]

Got it this February as a gift

Sent from my iPhone

[joyously]

I have a new one being sent to me. I hope that fixes the problems

[Dizneygrl17]

This situation is very frustrating. It’s been several weeks since I’ve received notifications on my phone and still no resolution from Fitbit.