No notifications after iOS 12 update

[AlessFitbit]

Update 12/5/2018: I'm sorry to hear some users are still not receiving notifications on iOS 12. We continue to monitor this issue and are working on a resolution. If you haven't already, please try toggling bluetooth on/off and ensure your Apple device is up to date.

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Fitbit Update: 10/17/18

Hey, iOS fam!

Our team is aware of some issues receiving notifications, but more specifically text messages after the iOS 12 update. To all of you having trouble after completing the iOS 12 update, rest assured we are investigating. Thanks for all your reports and troubleshooting efforts.

Please stay tuned for updates. 

[Tmm1baby]

This is so ridiculous to still not have the text feature enabled. I’ve done all the so called fixes and still don’t get text notification since I bought in October, I will never recommend  Fitbit to anyone after this

Moderator Edit: Format.

[Mcarron_27]

AlessFitbit,

Before I updated my iOS to 12.1.2 I was receiving ALL notifications via the Versa special edition. Since I updated the software I no longer receive text notifications. What are you doing about this glitch? Toggling the Bluetooth does nothing. Very disappointed with the Versa, I should have bought an Apple Watch. 

[Tomasslu]

Same thing happened to me when I updated the software iOS and I have a versa as well. What worked for me was hold down the single button on your versa watch and turn on notification from there. It must have defaulted to off when the software was updated. Good luck 

[Mcarron_27]

Thank you for your reply. Unfortunately I have tried that and have had no success.

[MarcoGFitbit]

Hello everyone, I hope you're doing well. 

I appreciate your participation in the Forums but please refrain to the use of foul language, I understand you're upset but let's not derail from a civil conversation. I would like to thank those of you who have shared the troubleshooting steps you've tried so far and for replying with the information requested earlier. At this moment, if you have already updated your devices and the Fitbit app, I would like to suggest you the following:

• If you have an Ionic, Versa o Charge 3, make sure it's not currently in the Do Not Disturb (DND) mode by pressing down the button on the side for 2 seconds, in here check that Notification have been set to ON.
• Restart your Fitbit device, sometimes an error in communication might prevent you from receiving Notifications, a restart will resolve that. 
• If you're receiving call / app notifications but not text Notification, please go to your phone Settings > Messages and make sure "iMessage" is enabled. Additionally, go to your phone Settings > Notifications > Messages and make sure the following is enabled:
  
  • Allow Notifications
  • Alerts: Lock Screen / Notification Center / Banners
  • Show Previews: Always
• Make sure your phone Settings, such as turning on Do Not Disturb, Quiet hours, or Driving mode, are correct. To double check all requirements, see How do I get notifications from my phone on my Fitbit device? 

Thanks for your patience and understanding, please give these steps a try and let us know the outcome. 

[ramc]

Still no texts

Sent from Outlook Mobile

[Mcarron_27]

So frustrating. I had them then nothing

[GaryMoore]

Hi I’ve a charge 2 and cannot connect to my iPhone 5 I’ve switched it on and off,  and Bluetooth on and off and reloaded the app but still not connecting any one have any ideas?

Thanks Gary

[Maguire05]

Marco G,

Just tried all the steps below. Still not working. I think this is a larger problem than people having one wrong setting. It sounds like Fitbit needs to do an update that is compatible with the recent iOS updated. 

[tom_k]

Well, it started working Christmas morning all on its own, with no help from me. Texts and calls.

Today, this morning, it quit working, again, no calls and no texts, with no help from me.

It wants to work whenever it feels like working regardless of all the resets and step-by-step fixes.

No profanity; but my lord, you could not provide a better platform for Apple Watch then Fitbit is doing following the 16 pages (and growing) of unhappy consumers with the Fitbit product.

BTW-Charge 2 has been reset multiple times, app deleted reloaded; settings in iPhone verified correct, bluetooth disconnected and reconnected multiple times.

FIX IT! please

[vsseym]

I’m fed up with it. My Fitbit is resigned to the drawer. Several people have asked over Christmas whether they should get one... my answer... no

Off this weekend to get an Apple Watch

[vsseym]

Tried all those steps..... still not working

[myxplt]

My requests to Fitbit are simple, please tell us what percentage of trackers has been affected by this problem.  Also, what are the common denominators for people who have this problem?

I have repeatedly asked Fitbit for an RMA number to return my Charge 3 for warranty replacement but they won't give me one.  I have even offered to stop by Fitbit headquarters to drop it off. 

Melissa in customer support says that the problem is with the app and not the watch.  However, if only a small percentage of users is having this notification problem, then her statement is probably another lie.  If changing the tracker cannot solve this problem, then 100% of users would have been affected.

My Problem:  My All-Day Sync button option in the app turns itself off.  At that point, I also stop receiving any notifications.  My Charge 3 can still sync but, if I try to turn the All-Day Sync back on, eventually I will get a message that says “Bluetooth Pairing Failed.”  Yet, my iPhone 7 Plus still says that Bluetooth is connected to the Charge 3.

Temporary solution:  If I unpair my Charge 3 from my iPhone and “Remove This Charge 3” from the Fitbit app, I can reinstall my Charge 3 from scratch.  The problem will go away for a few hours, although I lose all of my Exercise Shortcuts.  However, eventually (usually when my iPhone gets out of range from my Charge 3), the “All-Day Sync” option turns off again and I stop getting any notifications.

Version 20001.49.45

iOS version 12.1.2 for iPhone 7 Plus

Fitbit app version 2.84

All I want is transparency.  The first Fitbit customer service rep told me that removing all of my other Bluetooth connections would fix the problem.  It didn’t, but I couldn’t tell her because she cut me off on Fitbit chat. 

Kayla in Manila made me re-do all of the attempted fixes that I had unsuccessfully tried myself and did not seem familiar with the Charge 3 menu options.  She promised that someone would contact me within 24 hours.  No one did.  She lied.

Belle in Manila then promised me today that she would give me an RMA number if she could not solve the problem.  She lied.  Instead, she then transferred me to Charge 3 support “in the United States.”  Another lie.  Melissa in Guatemala City tells that that Fitbit does not have any customer support in the United States.

Based on this forum thread, Fitbit has known about this problem since before the Charge 3 first shipped.  I’ll wait a few more days before deciding whether I will wait for the promised app fix (even though there has been at least six app revisions since this thread started), try again to get an RMA number to return my Charge 3, or just dispute the purchase with my credit card company.

[GvlRunner]

This is incredibly frustrating! I’ve had my Blaze for 2 years, and suddenly the text mortifications stopped a couple days ago. I get notifications for calendar reminders, Instagram, Facebook - everything but text. I’ve tried every troubleshooting tip and nothing works. I’m considering getting rid of my Fitbit at this point for something else. I chatted with a support rep yesterday who said this issue is actively being worked on, but it appears from this thread this has been going on for months. UGH

[MarcoGFitbit]

Hello everyone, I hope you're having a great day and a great start of the new year. 

I appreciate you have come back and provided your feedback about this situation. I would also like to thank you for having tried all the troubleshooting steps listed on this thread and for having contacted our Support Team as well. As of now, I've forwarded all the information you have provided to our team so they can investigate this issue further. 

Please note that we do not have concrete information about the amount of devices affected by this situation and we're currently gathering all data possible for our team to find the root cause of the issue. 

Thanks for your patience and understanding, please keep us updated as every detail will be helpful for us. Have a great day.

[GvlRunner]

I was able to get the notifications working again by enabling text notifications in the Notification Center on my iPhone. I previously only had them set to appear on the lock screen and as a banner when unlocked.

Emily

[SunsetRunner]

Marco,

I have done all of these steps. 

My fitbit has received notifications from texts and calls since the original charge I bought. I’ve had a blaze and now I have an ionic. Since a year ago since getting the ionic it has worked very well. 

Now it it works initially when I reboot or even when I just open the Fitbit app. About an or more layer however I notice that the only buzzing on my wrist is the fitness reminders and I look at my phone to realize I’ve missed 3-5 notifications. 

All of this started happening in the last few weeks or maybe a month ago. It takes a while to realize something might be wrong... I routinely check notifications are on with the ionic as my blaze used to switch that off on its own sometimes randomly... but with the ionic it’s alwauz still on. I’m not sure what’s going on... 

[SunsetRunner]

So yes, I just rebooted my ionic and I toggled the notifications off then back on and it works... the issue is that in about a day I’m going to realize it’s not working Again. 

This is needs to be fixed before I become impatient and buy an Apple Watch. I like my 5 day bartery life but I need notifications or this will end poorly. Imagine how many customers you’re pushing into apples hands right now?

UPDATE:

Also my wife’s charge 2 is working as noral and we have the same phones but she is not running 12.1.2 on her phone.  

[myxplt]

I also bought mine directly from Fitbit (as a pre-order before the official
release). Perhaps that is a strong common denominator for the problem, at
least for the Charge 3.

[Mikeswife1]

I think it’s across multiple devices, but it’s very frustrating, if they had just said there was a problem and extended the return date, but no. Again. I feel like they stalled a bit in it. Now it’s too late.