No notifications after iOS 12 update

[AlessFitbit]

Update 12/5/2018: I'm sorry to hear some users are still not receiving notifications on iOS 12. We continue to monitor this issue and are working on a resolution. If you haven't already, please try toggling bluetooth on/off and ensure your Apple device is up to date.

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Fitbit Update: 10/17/18

Hey, iOS fam!

Our team is aware of some issues receiving notifications, but more specifically text messages after the iOS 12 update. To all of you having trouble after completing the iOS 12 update, rest assured we are investigating. Thanks for all your reports and troubleshooting efforts.

Please stay tuned for updates. 

[SpidermanBob]

I’m curious if anyone else has had any luck with rebooting their phone to resolve this? I’m rebooting my iPhone every morning in order to get notifications on my Charge 2 and Blaze. 

Here are are the results from last night’s test (calendar events set to notify me at 2:00, 2:15, 2:30, 2:45, and 3:00 am): the only notification that was on my Blaze when I woke up at 5:30 was the one from 2:00. 

And I figured out what’s going on with calendar notifications on the iOS side of things - once the calendar event has ended, the notification disappears (on the iPhone). I think this is a relatively new behavior, but I’m not 100% certain. Either way, I no longer think it’s related. 

[DaveFit1234]

If I were you, I would return it now and watch for the fix on the boards.
If this is the reason you got it, it is not working. Fitbit has been
'working on it' for months without a single update.



If you go past the return policy of 45 days, they will NOT let you return it
Even though it does not work.

[PS4]

I have the Charge 3 and it doesn’t get notifications. Everything else syncs to my Fitbit app on my IPhone

Sent from my iPad

[will-run4tacos]

I'm still not receiving text notifications on my FitBit Alta HR. I updated the Fitbit app, restarted my phone, toggled on-and-off bluetooth, etc. I am now convinced that Apple did this on purpose to make people buy their overpriced iWatch. Anyone have any luck resolving this??

[Marycassady]

The last notifications I have are from June.  I am now getting a prompt to get my 250 steps in but am not receiving i phone calls or any other info.  How do I fix this?

[PS4]

Just got off the phone with customer support after 35 minutes. They were very helpful but the bottom line was that the engineering department is aware of the problem with not receiving notifications. They are trying to fix the problem with getting notifications from Apple IPhone 8 to the Fitbit Charge 3.

Sent from my iPad

[psears2]

What about the Versa?? Are they working on that as well??

Patti
Sent from my iPhone

[PS4]

Not sure about the Versa.  Is that having the same issue?  So frustrating!

[PS4]

Spoke with someone today who has the Fitbit Ionic and she has no problem with hers

Sent from my iPad

[psears2]

Yes it is, and yes it is! I’m so pissed off..

Sent from my iPad

[PS4]

Totally agree Apple can make it impossible to sync a non Apple product to their phone.  Ugh!!

[SunsetRunner]

Same here. Was wondering if you’ve seen issues with the Notification function. Mine won’t update past Jun 11th. 

I’ve gone through all recommended correction suggestions. 

[PS4]

My problem is with never getting notifications on the charge 3 from my IPhone. I can’t understand why everything else works but the notifications.

Sent from my iPad

[SpidermanBob]

I was going to say “it looks like 2:00 AM is the magic cut-off for notifications (for me, after rebooting my phone after I get up in the morning)” - I ran another test Thursday night, with calendar events set to notify me at 1:55 AM, 2:00 AM, and 2:05 AM. Only the 1:55 and 2:00 AM notifications showed up on my Blaze...

Last night, I put my Blaze in its charger overnight. This morning, I was still getting notifications on it, no rebooting of my phone required. I don’t know WTH is going on now. lol

¯\_(ツ)_/¯ 

[MarcoGFitbit]

Hello everyone, I hope you're doing well. 

I appreciate your participation in the Forums and for sharing your experience. I have forwarded all the information you have posted to our team so they can take a better look at this situation. Once we have more to share with you about this issue, we'll make sure to post it here in the official Forums. In the meantime, please check this post with detailed instructions and troubleshooting steps that might be helpful for you. 

@psears2, if you'd like to add pictures to your posts, please follow the steps on this thread. 

@SunsetRunner, pleae note that in-app Notifications were removed in June 2018 as it was heavily requested by members of the Community and Fitbit users. You will now receive push-Notifications based on step-goals. 

Thanks again for your patience and understanding, I hope you have a great day. 

[DaveFit1234]

I just turned of the notifications altogether yesterday.



It just sends me up a wall, to have intermittent messages come through, and
then a stream of 10 from a week ago, and then nothing , no calendar ever.



Hopefully Fitbit will fix it, but how long can it take?

[SunsetRunner]

Thank you, Marco. I was not aware the Notifications were removed in June 2018 update. 

When updates come over, they are usually described as “bug fixes and performance improvements”. Is there a complete and unabridged user manual available for download so users can become thoroughly familiar with the app and updates as they are rolled out?

[PS4]

Am I to assume on my new charge 3 that it will never connect with my email or messages?

[Barrysu]

Over one year has passed since the issue with Charge 2 and iPhone X and notifications not working...this is terrible customer service! Our friends that have the older iPhones have their Charge 2 working perfectly and because we bought a newer phone you were not prepared for it. 

Does anyone have straight talk on this? I've not found one iPhone customer X that has had resolution on this issues that has been going on for a year. It's not an iOS 12 issue but an iPhone X issue in my opinion. Please reply...I chatted with FITBIT today at length and they could not help and finally gave up and stated they'd work on the problem? This should not take over a year to fix!

[vsseym]

It’s not just an iPhone X issue. I have an iPhone 8 and Blaze and it doesn’t work.
Its an iOS software issue