No notifications after iOS 12 update

[AlessFitbit]

Update 12/5/2018: I'm sorry to hear some users are still not receiving notifications on iOS 12. We continue to monitor this issue and are working on a resolution. If you haven't already, please try toggling bluetooth on/off and ensure your Apple device is up to date.

---

Fitbit Update: 10/17/18

Hey, iOS fam!

Our team is aware of some issues receiving notifications, but more specifically text messages after the iOS 12 update. To all of you having trouble after completing the iOS 12 update, rest assured we are investigating. Thanks for all your reports and troubleshooting efforts.

Please stay tuned for updates. 

[Barrysu]

What type of iPhone do you have?
It may take some time on your end, but I have the iPhone X and its working
fine but took me some time following everyone's advice.
Patience is a Virtue my friend.
--
Wag more, Bark less...

Moderator edit: personal info removed

[vsseym]

Get a refund now while you still can. It’s been going on months. Make sure you do it within the first month.

[Bdette]

I haven't seen a update lately.  Any resolution?

[SunsetRunner]

Same here. I’ve done everything recommended yet issues remain. So, I check the threads once a week to keep up to date on progress. 

[MarcoGFitbit]

Hello @jbyers07, thanks for joining the Fitbit Community. It's great to see you too @SunsetRunner, @Bdette, @vsseym @Barrysu and @NanaDi. 

I appreciate you have let us know you've already tried to troubleshoot this issue. @jbyers07, @NanaDi and @SunsetRunner, exactly which troubleshooting steps have you tried already? As my previous post stated, the following information will be very helpful ot see what should we do next:

• iPhone model you're using. 
• OS version running on your phone. 
• App version installed (go to Account > Help to get it)

I appreciate your patience and understanding, we'll be waiting to hear from you. 

[vsseym]

I have already commented on what steps I have tried... everything that has been suggested 

I still don’t get text/what’s app notifications

[Barrysu]

It has never worked with WhatsApp and never will.

--
Wag more, Bark less...

Moderator edit: personal info removed

[Wsbest]

I still have not been able to get my text notifications. I have tried everything
I gave Alta HR. And iPhone 8
Fitbit 2.87(812)
I0S 12.1.4.
I have uninstalled and reinstalled. The app and Bluetooth. Only thing I see is that there is no history setting. Any other suggestions?

Wavey

[vsseym]

My Blaze worked with What’s App for about a year until iOS was updated. It should as there is an option in Fitbit to select it

[Bdette]

I called support and worked out the issue. One problem I had was getting phone to see the Charge2 in Bluetooth, and there was a notifications setting I don’t recall seeing before - I think in the Fitbit app - that needed to be set.

[Franqr]

After attempt after attempt to fix the "no notifications" problem, the miraculous recovery only lasted a couple of days in December, then back to no notifications.  I've tried every fix listed in this entire forum to no avail. The notifications aspect was something I relied on and it worked just fine on Android.  Alas, I switched to an iPhone and then Fitbit lost its ability to reliably receive notifications with the iOS 12 update.  In that Fitbit is a relatively large company with many customers, it is upsetting that they cannot keep up with technology and provide the features they advertise in the products they sell.  After months of frustration, I have devised a fix (as soon as I can justify spending the money).  Solution:  Apple Watch.

[MarcoGFitbit]

Hello @Franqr, @Bdette, @vsseym, @Wsbest and @Barrysu, I hope you're doing well. 

I appreciate you have come back and keep us updated about this situation. At this moment, if you're still unable to get text Notifications, I would like to suggest you to go to your phone Settings > Notifications > Messages and make sure the following is enabled:

• Allow Notifications
• Alerts: Lock Screen / Notifications Center / Banners
• Banner Style as Temporary
• Alert Tone as any other than "None"
• Show Previews as Always. 

If you're not receiving Notifications from a specific app, please go to Settings > Notifications > "the app" and make sure "Sounds" is enabled.

I hope this can be helpful, give it a try and let us know the outcome. 

[Wsbest]

Hi Marco

I have reviewed all of these settings. The only thing I had to change was the “sounds” to on. Still not getting notifications. My daughter and I both have the same Fitbit Alta HR and the same phone iPhone 8. She gets notifications and I don’t. ????

Wavey

[sunshine675]

I updated my IOS and is experiencing the same problem on my Fitbit Versa. I can receive calls and reminders but no text messages. It's irritating when I contact Fitbit and specifically asked if Fitbit was affected by the IOS update, I get no response to it. Fitbit please hurry up and fix this. 

[psears2]

I did the 12.1.3 update with my versa and everything works great again

Sent from my iPad

[fxdl2k2]

I had the Fitbit app forget my device. Force closed the app. Rebooted my
ionic. Then added the ionic back to the app as a new device. Finally,
verified notification settings were correct. It’s working now. I have to do
this with every update.

[sunshine675]

Hello, This just started happening after I updated to the 12.1.4 IOS. I will get my calls and reminders but no text messages. Fitbit also did an update so I really don't know what messed it up. I removed and reinstall and it still didn't fix the problem.

[Wsbest]

I’m happy to report that my Fitbit is now getting notifications. Thanks for your help. I followed the steps. It didn’t work though until I powered off my phone and restarted.

Wavey

[DaveFit1234]

Marco,

I don't know if you are the correct person to ask.   Email notifications come to my Charge 3, now, and, unless I go to my phone or my laptop and mark them 'read' they keep coming back to the charge 3 after I clear them on the Charge 3.  Is this the way it is supposed to work?  I understood that clearing them on the Charge 3 should be enough, and they would not come back to the watch.

Ios version 12.1.4 (16D57)

Fitbit App version  20001.49.45

Charge 3 software version 28.20001.49.45

[MarcoGFitbit]

Hello @Wsbest, @psears2, @fxdl2k2, @DaveFit1234 and @sunshine675, I hope you're having a great day, I'm happy to see you again. 

@Wsbest, @psears2, @fxdl2k2, I'm very glad to know your issue has now been resolved, thanks for taking the time to let us know. 

@sunshine675, I appreciate you have let us know you've tried to troubleshoot this issue on your side. At this moment, it seems that if you have turned off "Alert Tone" in your phone Settings > Notifications > Messages, your text messages won't come through to your Fitbit device. Make sure you have set Alert Tone as any other than "None". Then, restart your phone and let us know if this helps. 

@DaveFit1234, indeed, when you tap clear on Notifications, they should disappear from your device. However, if this is not happening, please restart your Charge 3 and let us know if this changes. 

Thanks for your patience, have a great day.