No notifications after iOS 12 update

[AlessFitbit]

Update 12/5/2018: I'm sorry to hear some users are still not receiving notifications on iOS 12. We continue to monitor this issue and are working on a resolution. If you haven't already, please try toggling bluetooth on/off and ensure your Apple device is up to date.

---

Fitbit Update: 10/17/18

Hey, iOS fam!

Our team is aware of some issues receiving notifications, but more specifically text messages after the iOS 12 update. To all of you having trouble after completing the iOS 12 update, rest assured we are investigating. Thanks for all your reports and troubleshooting efforts.

Please stay tuned for updates. 

[mt1975]

Text messages still aren't coming through on my Fitbit since the last Fitbit update a couple days ago.  I'm really trying to hang in there but this is SUPER FRUSTRATING!!!  

[Shadowliverpool]

Same here I’ve not had my steps register or my workouts on my bike slowly getting to the point where I might as well just turn it off for good

Sent from my iPhone

[mclfbitowner]

Try going to Settings->Notifications->Messages

Once there make sure your Banner Style is set to Persistent (not temporary).

[mt1975]

Thanks mclfbitowner...still didn't work.  😞

[mclfbitowner]

Apple IOS 12 upgraded the Blue Tooth protocol which is the mechanism by which your Fitbit communicates with the Fitbit app.  I was able to get it running fairly quickly on my iPhone 8+, first I deleted my Fitbit charge 2 from the app. Then I rebooted and added it back to the app.  It actually connected and proceeded through setup. That being said it does lose connection periodically and I reboot the phone to restore communication.

On a iPhone X this was a much bigger challenge.  It simply would not connect let alone sync.  I took the drastic measure of backing up the old phone via iTunes and then restoring that backup to iPhone X.  Why? Because it copies the app settings that were known to work.  Long story short, this worked but the customary connection and setup time was super long (like 20+ minutes). However it got the 4 digit code within a few minutes which was a positive sign, and the rest of the setup eventually completed. After that the app was working and syncing.  Like the 8+ I have to reboot this phone on occasion as the connection does tend to go stale inexplicitly, i.e. you'll notice your Fitbit will suddenly not sync.

I have owned several FitBits and never had this problem until IOS 12. Fitbit has been reliable in my experience over the years.  Like you I am looking forward to a permanent resolution.  

[Neureuter]

Ditto

Sent from my iPhone

[kda12]

These types of problems have persisted for almost a year now.  Constant troubleshooting and waiting for issues to be resolved is becoming too tedious.  I have switched to Apple Watch and things have been much, much smoother.  Fitbit customer service has not demonstrated they are willing to put forth a good faith gesture to make things right after having purchased 3 Alta HRs which are all going through the same issues.  This time being the longest at almost 2 months.

[Shadowliverpool]

My Fitbit was a gift off my son obviously concerned at my level of fitness only ever had one issue before now which got resolved in a couple of days but this has been going on since Saturday 10th November so I feel as though I’m wearing it for nothing so I’m very impatient sometimes and not getting anything from the company is not helping think I might get myself a watch as well good luck with your new watch

Sent from my iPhone

[MarcoGFitbit]

Hello everyone, I hope you're doing well. 

I appreciate you have continuously provided your insight and feedback about this situation. Please note that even though at this moment this issue is still affecting some people running the latest iOS version, our team is still working towards a resolution for it. Thanks for your patience and understanding. 

As always, keep in mind that once we have more information to share with you about this situation, we'll make sure to post it here in the official Forums. 

Happy stepping. 

[Shadowliverpool]

I’ve lost interest now

Sent from my iPhone

[Wjohnharris]

Is there an update on ‘notifications’ not working.  I have downloaded the latest app from App Store (2.83) and this does not improve the problem on iphone

[HawkDoc]

I have a Charge 2.  I have done EVERYTHING mentioned in these comments...to no avail!  My phone (iPhone 7SE - iOS 12.1) doesn’t even find my CH2 nor does my app find my Bluetooth and vise versa.  Works great on my iPad but I need it more on my phone.  I know you all are working on it but I just had to share my portion.  I hope this gets resolved soon.  Thanks!

[Shadowliverpool]

Nothing is working at all you would think this would have been tested before
Updates on devices

Sent from my iPad

[Tomasslu]

I’m with you an iPhone 7 and versa. Once I updated the solfteare I can’t get any notifications and tried everything. So frustrating ..

[slingshot202]

Which Fitbit was this for? 

I have a Blaze 2 and I have tried the listed steps and still not working. 

I never thought I could miss my text messages on my Wrist so much, but it is super frustrating to have to look all the time, especially in a meeting where I can just slip a peak at the watch and not have to pull my pocket out. 

[Tomasslu]

I have the versa. Like many I don’t carry my phone with me all day so I liked the benefit of the notifications on the screen.
Its definitely from the IOS software update & there doesn’t appear to be any solutions as I’ve tried them all.

[Shadowliverpool]

I have tried everything that has been mentioned but to no avail it logs my calories but nothing else and yes since I updated my iPhone it’s been 9 days now without anything being recorded from the wristband to the app sorry 7 as I no longer use it

Sent from my iPhone

[Tomasslu]

What is firbit it’s going to do about this. I feel like returning mine requesting a refund if this feature doesn’t get rectified. 

[Shadowliverpool]

Both my wife and I have given up both were a gift from our son for our birthdays
Thought Fitbit would have well sorted this by now why are apps not testing along with the appropriate phone companies to ensure compatibility


Sent from my iPad

[slingshot202]

I’m getting close to giving up. I switched to iPhone as it was part of a deal when we switched carriers. 

I dont blame Apple for not making it priority, they have a watch. I didn’t want to go that route but I might. 

Ironically my wife has same Fitbit (blaze) and an iPhone X and doesn’t have this issue.