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No texts or calls to or from iPhone 5s

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‎12-29-2016 16:14

‎12-29-2016 16:14

New to Alta. Paired to iPhone 5s. No issues.  But found that I cannot now make or receive calls or texts from my phone.  I have removed text and call notifications from tracker but no different.  Have rebooted tracker, still unable to make or receive text and calls.  Pls help if you cam

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3 REPLIES 3

‎12-31-2016 07:08

‎12-31-2016 07:08

@Sallyc667 glad to see you join the Community!

 

When you mention that you are not able to receive calls or text do you mean that the notifications are not getting trough on your Alta or that you can plainly not receive texts or calls at all? 

 

If it's the later I do not think the Fitbit is the one causing this as the notifications are just shown on the device not redirected. 

If it's the former then besides restarting the Alta I would recommend you to deactivate the notifications and set them up again. Should you still have an issue then remove the Alta from your devices Bluetooth and set the device with your account again.

 

I look forward to your reply!

See you soon!

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‎12-31-2016 09:49

In response to SunsetRunner

‎12-31-2016 09:49

Many thanks for your time. I found it to be my phone. By switching phone off and restarting solved it. Thank you

Sent from my iPhone
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‎01-03-2017 12:46

In response to Sallyc667

‎01-03-2017 12:46

@Sallyc667 that is awesome! I'm really glad that it was resolved now! 

 

Do not hesitate to visit the discussion Forums! There are many interesting discussions.

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