No verification email sent

[Disjule]

Hello - trying to finish account setup and it says an email verification has been sent. I have not received one and have tapped several times to resend an email, it says it was sent but I still have not received one to finish account set up.

[SunsetRunner]

Hi

Have moved this thread from the Charge HR to the iOS App section to increase the chance of getting a solution.

Your post will get more attention here.

-

Any chance it's in the spam folder?

[Disjule]

I checked junk/spam - not there

Sent from my iPhone

[HeydyF]

Hey @Disjule, it is nice to see around the Forums! Ok, if you already checked your spam folder, as my friend @SunsetRunner suggested, then I recommend you to make sure that your email address is correct in your personal settings. If you are trying ti get this notification in the Fitbit app, try logging out and back from the app and resend the verification email.

If after that, you still not receiving it, please contact our Support team, so they can check your account and see why you haven't received it.

Let me know how it goes!