Not able to add Versa 2

[Jessysantiago]

I used to use my Versa 2 all well, when I removed it from my phone and reseted it to give it to another person, now the process to add a new device doesn’t find the watch. I’ve tried adding it back to my phone and that didn’t work as well. 

[Guy_]

Hi @Jessysantiago - did you make sure to remove the watch Bluetooth entries from any phone it may have been attached to first before trying to set it up. Or simply turn off Bluetooth on all other devices except the one you are installing with and reboot both watch and phone before setup.

[Jessysantiago]

Hi, I have removed it entirely. I also tried to add it back to the other phone and it doesn’t find the watch either 

[MarioSFitbit]

Hi @Jessysantiago and welcome to the community. 

I appreciate your message, and I'm sorry to hear that you are unable to set up your Fitbit device. Thank you for all the troubleshooting steps you tried. 

Please read and follow the advice detailed in the following help article. 

• Why can't I set up my Fitbit device?

@Guy_ Huge thanks for all your support. 

[Jessysantiago]

Hi Mario, I have followed the steps and tried several attempts but still no luck. Is there a way to get support in a store or something in Brazil?

[MarioSFitbit]

Hi @Jessysantiago and thank you for your messsage. 

I appreciate all the troubleshooting steps you tried, and I'm sorry to hear that the issue still remains. 

May I suggest you contact support, as they have more tools to find your options? 

• English support: Contact Us.
• Portuguese support: Fale conosco.