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Not able to add friends

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‎04-07-2016 05:26 - last edited on ‎07-20-2016 07:45 by Moderator Alum

‎04-07-2016 05:26 - last edited on ‎07-20-2016 07:45 by Moderator Alum

I am trying to add a new friend and I am not being succesful.  I accepted a friend and all was going well  but now trying to add a new friend It does not reconize the contact. They do have Fitbits.  Also, on the friends that are now listed it previously registered our steps now it  no longer registers the number only the time like 5 days, four days or minutes withh icons.  I may have screwed up the settings when trying to setup the new. Can you help me to correct all these errors, pleade?

 

 

Moderator's edit: edited subject for clarity

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‎07-20-2016 08:12 - last edited on ‎01-12-2026 08:18 by Fitbit Moderator

‎07-20-2016 08:12 - last edited on ‎01-12-2026 08:18 by Fitbit Moderator

Hello there, @jrchoffer3! Welcome to the family! hmmm..please verify that the contacts you have saved on your phone have the same email address that they used for the Fitbit account. How are you trying to add this friends? please provide me more details on what part of the process you get stuck? Also the steps that are not showing is this on your dashboard or on your friend's ranking? 

I'll be waiting for your updates!

Solange | Community Moderator, Fitbit
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