Not able to login using the app

[Anuush]

I just got a new Inspire HR for my daughter and I tried to set up and in the process added my daughter to the family account. After that I am not able to log in to finish setup. The Fitbit has a white line and I am tired of trying to login using the app. The website login works fine 

i get a “oops something went wrong, try again”. I tried 50 times and still the same message . What am I doing wrong?

[gregjann1]

I'm having the same problem, so hoping you get a reply very soon. I've tried deleting and re-loading the App and am sick of trying to log in.

[aj54]

I’m having the same problem logging back into my app. I was doing something on the app for my sons ace 2 account and I went to switch from kids view to parent view and the app crashed. When I tried to open it back up it asked me to log back in and I keep getting an “oops something went wrong. Please try again prompt”. I’ve tried resting my password, uninstalling and reinstalling the app and nothing. Starting to get very frustrated as I can’t sink the last of my steps for the workweek hustle challenge 😔. Hopefully Fitbit fixes this issue soon. 

[dafydd]

Another message on this board says they're having a system outage, as of an hour ago.

[SunsetRunner · Accepted solution]

 @aj54 @gregjann1  Apparently there is currently a Fitbit Server Outage. I would wait a bit and retry signing on to your account once the server is back up and running. Most likely why you all are getting this message.

[Anuush]

I reinstalled the app, signed up using a new email account and paired the watch and it worked 

[SunsetRunner]

Welcome back @Anuush  Im happy to read your back up and running. Happy Stepping 😃

[gregjann1]

Thanks for the info! J

[gregjann1]

Hi, After @Anuush managed to sync I tried again and have had success. It
must have been outage as you said. Thanks so much. cheers

[lilbitcounts2]

Widespread issue, just spoke with support. 

SO KIDS....off we go to the NAP  CHALLENGE  😉

Give yourselves & the Log in screen a rest & perhaps it’s fixed by morning. 

Ten years with FitBit & can tell you this is a rare occurrence. They work hard for us zillions of FitBit lovers....

[Sarah4321]

I have been trying to log in for two days. Is there an outage now? I've deleted and reinstalled the app, changed my password. Phone says it's connected to my Charge 3 on bluetooth, but I can't log in. "Oops" is getting old. 

Pretty frustrating. At least I bought mine at Costco, so can return and switch to Apple Watch if this doesn't start to work. It's creepy for Google to have a record of what time I go to bed anyway. 

[SunsetRunner]

Hello and welcome @Sarah4321 

I’m sorry you’re having difficulty logging into the Fitbit App. I do know there was an issue today that lasted about an hour, but that issue has been resolved. Have you tried logging back in recently? If you have indeed tried and your still unable to log into your account I would suggest calling Fitbit Customer Service. Here are ways you can contact them: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs