Not getting my text messages on my iPhone 6s Plus

[Mizzoumom]

I can get my phone calls and calendar reminder but my text messages are not coming up on my Alta? I've already checked the setting and they are all on

[Kmransom123 · Accepted solution]

@Mizzoumom  Double check that on your iPhone's settings, that you have "Show in notification center', "Allow in Notification Center" and "Show on lock screen" all enabled for your text messages.

[Sherri429]

I have tried everything and still it able to receive messages. Soooooooo frustrating!!

[MarcoGFitbit]

Hello @Sherri429, thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @Kmransom123. 

@Sherri429 thanks for bringing this to my attention. I appreciate you have let me know you have already tried some troubleshooting steps. At this moment, I would like to suggest you to reset Notifications from the Fitbit app following these steps:

- Go to the Bluetooth settings on your phone and tap on tracker. Then tap on Forget this Device. 

- Force-close the Fitbit app by double tapping the home button on your phone and swiping up the app. 

- Open the app again and tap on Account > Your Tracker > Notifications. You will receive the following Pop-up:

- Then, once you tap on Set Up, the app will begin setting up your tracker with the Bluetooth on your phone, which will prompt the next pop-up:

- Tap Pair

- Once you get back to the tracker options, tap on Notifications an enable the ones you'd like to receive. 

Additionally, as @Kmransom123 mentioned, please go to your phone Settings > Fitbit > Notifications and make sure the following is enabled:

• Allow Notifications
• Show on Lock Screen
• Show in History.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Sherri429]

Did not work using the instructions

[MarcoGFitbit]

Hello @Sherri429, thanks for taking the time to reply, I hope you're doing well. It's nice to see you around @vondes, thanks for joining the conversation. 

@vondes, tell me, is MobileRecorder an app you want to use with Fitbit? Are you trying to get Notification from that app? Would it be possible for you to elaborate a bit more about your issue or request? That will be very helpful for me. 

@Sherri429, I appreciate you have tried all the troubleshooting steps I've provided earlier. At this moment I would like to ask you to go to your phone Settings > Notifications > Messages and Settings > Notifications > Fitbit and take a screenshot of what you're able to see here. Then, reply to me with the screenshots so I can check this further. 

Thanks for your patience and understanding, I'll be waiting for your reply.